Customer Service Representative-Remote/Bilingual: Spanish and English
Customer Service Representative-Remote (Bilingual: Spanish and English) 3 days ago Be among the first 25 applicants Job Title: Customer Service Representative-Remote (Bilingual: Spanish and English) Job Description The Customer Service Representative-Remote (Bilingual: Spanish and English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolves routine problems and questions regarding client's products and/or services. We accept applications on an ongoing basis. Military veterans are encouraged to apply. About the Role As a remote Customer Service Representative at Concentrix, you'll join a diverse team supporting well-known brands by delivering exceptional customer experiences and innovative solutions. We value inclusivity, growth, and support, offering training, development, and career advancement opportunities. Responsibilities include: • Providing inbound customer support using a call flow guide in the customer's preferred language • Helping customers resolve basic technical issues • Tracking, documenting, and retrieving information in databases • Offering additional products and/or services • Delivering expert customer experiences with a smile Qualifications: • Fluency in both Spanish and English (reading, writing, speaking) • 1+ year of customer service experience • Open availability • High school diploma or GED • A quiet, distraction-free environment at home • Proficiency in multitasking and new technologies • Strong computer navigation skills and PC knowledge • Availability of a desktop or laptop for testing; company-provided equipment may be available • High-speed internet (no wireless hotspots or satellite) and a smartphone • Reside in the United States with a valid U.S. address Benefits: • Starting wage between $15 and $18 • Paid training and performance incentives • Employee referral bonuses • 401K with company match, paid PTO, holidays, health/dental/vision insurance, and more • Health and wellness programs, mentorship, and diversity initiatives Additional Information: Location: USA, OH, Work-at-Home Type: Full-time Physical & Mental Requirements: Operating a computer, keyboard, telephone, headset; sedentary work. Equal Opportunity Employer. For more info on your rights, visit EEO websites. Reasonable accommodations available upon request. #J-18808-Ljbffr Apply Job! Apply tot his job