Customer Service Representative - Remote (UMA/Partners Only)

If you're driven by purpose, this role is for you. We are hiring a Customer Service Representative - Remote! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.   Job Title:Customer Service Representative - Remote (UMA/Partners Only)Job DescriptionJOB DESCRIPTION The Customer Service Representative - Remote (UMA/Partners Only) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.REIMAGINE YOUR CAREERAre you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix + Webhelp is just the right place for you!As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative working from home, you will:Provide inbound customer support using a call flow guideHelp customers resolve basic technical issuesTrack, document, and retrieve information in databasesOffer additional products and/or servicesDeliver expert customer experiences…with a smile YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:1+ year of customer service experience A high school diploma or GEDA quiet, distraction-free environment to work from in your homeStrong computer navigation skills and PC knowledgeProficiency in fast-paced multi-taskingEagerness to learn new technologiesA desktop or laptop to complete PC and internet testingA work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)High Speed internet (no wireless/hotspots or satellite) and a smartphoneMust reside in the United States or have a valid U.S. address for residenceWHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:Paid training and performance-based incentivesLucrative employee referral bonus opportunities401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Health and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”Location:USA, OH, Work-at-HomeLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsEligibility to Work:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed:Currently, this position may be performed only in the states listed here.Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites: •English•SpanishTo request a reasonable accommodation please click here.If you wish to review the Affirmative Action Plan, please click here. Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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