Customer Service Representative (Remote, Remote, US)
Healthcare Inbound Call Center Representatives – REMOTE WORK FROM HOME – Corporate Advanced Imaging (CAI) Provider call servicing
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Overview:
The 4-Week Training Schedule is Monday - Friday 7:00am - 4:00pm PST (Pacific Standard Time)
The Projected Production Schedule is Monday - Friday 7:00am - 8:00pm PST (subject to change per the business need)
Our Agents earn $14 per hour
Agents in training and production are eligible to earn a $1 per hour differential (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives (after successfully completing training & nesting)
Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.
Key Roles and Responsibilities:
Call Center environment
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Maintain awareness of the way performance and actions affect members.
Web camera visibility
Schedule Flexibility
Key Performance Indicators:
Inquiry Accuracy and Completeness
Productivity
Call Resolution
Overall Satisfaction
Call Handle Time
Reporting Structure:
Reporting to a Supervisor and Manager
#IND-FS
Qualifications - External
Qualification & Experience:
Customer service experience
Healthcare experience
Call Center experience
Data entry experience
Must have a private workstation to perform your work
Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)
Know How
Ability to navigate multiple computer screens
Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
Must be reliable and punctual
Work effectively in a team environment
Work independently without constant supervision
Positive professional attitude
Detail-oriented
Computer literate
Strong reading comprehension and writing skills
Problem-solving skills.
Apply To This Job
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Overview:
The 4-Week Training Schedule is Monday - Friday 7:00am - 4:00pm PST (Pacific Standard Time)
The Projected Production Schedule is Monday - Friday 7:00am - 8:00pm PST (subject to change per the business need)
Our Agents earn $14 per hour
Agents in training and production are eligible to earn a $1 per hour differential (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives (after successfully completing training & nesting)
Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.
Key Roles and Responsibilities:
Call Center environment
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Maintain awareness of the way performance and actions affect members.
Web camera visibility
Schedule Flexibility
Key Performance Indicators:
Inquiry Accuracy and Completeness
Productivity
Call Resolution
Overall Satisfaction
Call Handle Time
Reporting Structure:
Reporting to a Supervisor and Manager
#IND-FS
Qualifications - External
Qualification & Experience:
Customer service experience
Healthcare experience
Call Center experience
Data entry experience
Must have a private workstation to perform your work
Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)
Know How
Ability to navigate multiple computer screens
Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
Must be reliable and punctual
Work effectively in a team environment
Work independently without constant supervision
Positive professional attitude
Detail-oriented
Computer literate
Strong reading comprehension and writing skills
Problem-solving skills.
Apply To This Job