Customer Service Representative - Remote Opportunity in New England
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Energy Choice California, a leading contact center that partners with external clients and Community Choice Aggregations (CCAs) in California to provide communities with a choice to purchase cleaner energy at competitive rates. As a Customer Service Representative, you will play a critical role in ensuring a high level of customer service to CCA customers, providing expert knowledge of our programs and services, and resolving customer inquiries in a professional and courteous manner.
Key Highlights:
Competitive Salary: $17.50 per hour (training rate) and $18.50 per hour (Tier 2 rate)
Remote Opportunity: Work from home with flexible hours (11:30 AM - 8:30 PM)
Full-time Position: 5-day work week with opportunity for growth and advancement
Comprehensive Benefits: 401(k), dental insurance, health insurance, paid time off, vision insurance, and on-the-job training
Responsibilities:
Provide exceptional customer service to CCA customers via inbound calls, responding to program questions and bill-related inquiries
Develop a deep understanding of our assigned CCA programs, billing, and customer service complexities
Ensure that all required contractual and Service Level Agreements are met
Utilize strong written and verbal communication skills to resolve customer inquiries and provide expert knowledge to internal colleagues
Work to consistently improve by implementing feedback from regular coaching sessions
Requirements:
Education: High School Diploma required; Associate's Degree or above preferred
Experience: 2 years of customer service experience preferred
Language: Bilingual (English/Spanish) preferred
Technical Skills: Proficient in Excel, Microsoft Dynamics CRM, and keyboard shortcuts
What We Offer:
Competitive salary and benefits package
Opportunity for growth and advancement
Flexible remote work arrangement
Comprehensive training and support
How to Apply:
If you are a motivated and customer-focused individual looking for a new challenge, please submit your application today. Apply Now
Apply Now
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Energy Choice California, a leading contact center that partners with external clients and Community Choice Aggregations (CCAs) in California to provide communities with a choice to purchase cleaner energy at competitive rates. As a Customer Service Representative, you will play a critical role in ensuring a high level of customer service to CCA customers, providing expert knowledge of our programs and services, and resolving customer inquiries in a professional and courteous manner.
Key Highlights:
Competitive Salary: $17.50 per hour (training rate) and $18.50 per hour (Tier 2 rate)
Remote Opportunity: Work from home with flexible hours (11:30 AM - 8:30 PM)
Full-time Position: 5-day work week with opportunity for growth and advancement
Comprehensive Benefits: 401(k), dental insurance, health insurance, paid time off, vision insurance, and on-the-job training
Responsibilities:
Provide exceptional customer service to CCA customers via inbound calls, responding to program questions and bill-related inquiries
Develop a deep understanding of our assigned CCA programs, billing, and customer service complexities
Ensure that all required contractual and Service Level Agreements are met
Utilize strong written and verbal communication skills to resolve customer inquiries and provide expert knowledge to internal colleagues
Work to consistently improve by implementing feedback from regular coaching sessions
Requirements:
Education: High School Diploma required; Associate's Degree or above preferred
Experience: 2 years of customer service experience preferred
Language: Bilingual (English/Spanish) preferred
Technical Skills: Proficient in Excel, Microsoft Dynamics CRM, and keyboard shortcuts
What We Offer:
Competitive salary and benefits package
Opportunity for growth and advancement
Flexible remote work arrangement
Comprehensive training and support
How to Apply:
If you are a motivated and customer-focused individual looking for a new challenge, please submit your application today. Apply Now
Apply Now