Customer Service Representative, Remote Mgmt Svcs
Job title: Customer Service Representative, Remote Mgmt Svcs in Chicago, IL at SP+
Company: SP+
Job description: ResponsibilitiesHandles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Manage multiple duties at a time
Deliver exceptional client service via telephone
Conduct detailed research and address customer inquiries
Provide quality service by comprehending procedures and continued product knowledge
Enter data and customer service work on a daily routine basis
Prepare activity reports to track performance across our customer base
Track issues, and ensure timely delivery of solutions from support teams
Complete other duties as assigned
Qualifications
1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
High School Diploma or Equivalency.
Advanced multi-tasking, problem solving and organizational skills
Ability to work in a fast paced work environment
Positive attitude and productive, professional and courteous manner
Superior telephone etiquette
Ability to accomplish tasks in the most timely and efficient manner
Strong written and verbal communication and interpersonal skills
Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)
Salary Range: $20.00 - $25.00 per hourBenefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.LocationUS-IL-CHICAGO
Expected salary: $20 - 25 per hour
Location: Chicago, IL
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Company: SP+
Job description: ResponsibilitiesHandles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Manage multiple duties at a time
Deliver exceptional client service via telephone
Conduct detailed research and address customer inquiries
Provide quality service by comprehending procedures and continued product knowledge
Enter data and customer service work on a daily routine basis
Prepare activity reports to track performance across our customer base
Track issues, and ensure timely delivery of solutions from support teams
Complete other duties as assigned
Qualifications
1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
High School Diploma or Equivalency.
Advanced multi-tasking, problem solving and organizational skills
Ability to work in a fast paced work environment
Positive attitude and productive, professional and courteous manner
Superior telephone etiquette
Ability to accomplish tasks in the most timely and efficient manner
Strong written and verbal communication and interpersonal skills
Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)
Salary Range: $20.00 - $25.00 per hourBenefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.LocationUS-IL-CHICAGO
Expected salary: $20 - 25 per hour
Location: Chicago, IL
Apply for the job now!
Apply Now