Customer Service Representative-Remote; Healthcare at Concentrix Phoenix, AZ

Position Customer Service Representative-Remote (Healthcare) at Concentrix Phoenix, AZ Customer Service Representative – Remote (Healthcare) – Concentrix. Work from home, serving U.S. customers via inbound/outbound calls and the Internet. Provide customer service support resolving routine problems and questions related to client health products and services. What you will do in this role • Provide inbound customer support using a call flow guide. • Help customers with healthcare needs such as understanding benefits, claims, billing inquiries, authorizations, finding new providers, and more. • Track, document, and retrieve information in databases. • Offer additional products and/or services. • Deliver expert customer experiences with a smile. Your qualifications • 2+ years of call center experience. • Experience in a healthcare‑related field or benefits/insurance organization preferred. • Open availability. • A high school diploma or GED. • A quiet, distraction‑free environment at home. • Strong computer navigation skills and PC knowledge. • Proficiency in fast‑paced multi‑tasking. • Eagerness to learn new technologies. • A desktop or laptop to complete PC and internet testing. • High‑speed internet (no wireless/hotspots or satellite) and a smartphone. • Must reside in the United States and have a valid U.S. address for residence. Benefits • Starting wage between $15 and $18 per hour (not below applicable minimum wage). • Paid training and performance‑based incentives. • Lucrative employee referral bonuses. • 401K with company match; paid PTO and holidays;medical, dental, and vision insurance; comprehensive Employee Assistance Program (EAP). • Health and wellness programs. • Mentorship programs. • Programs and events supporting diversity, equity, inclusion, sustainability, and community support. Location United States (Remote Work‑at‑Home). Time type Full time. Physical & Mental Requirements Regular use of computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. #J-18808-Ljbffr Apply To This Job