Customer Service Representative (Remote)

At Maplewood, we pride ourselves on providing each resident with exactly the care he or she needs. We create a tailor-made care plan for every resident, because each and every one has unique needs, goals, and abilities.
Salary...
$20/hr opportunity for Individual and Team based bonuses
Customer Service Representative
Summary
This position requires the ability to make 130-150 outbound calls daily. The role also includes the use of customer management software to manage and track the results of your contacts and different types of lead sources. The role requires a disciplined and organized approach using compassion, active listening, understanding and open ended inquiries to yield the best performance and results
To be considered for this role:
· 6 months call center experience or equivalent role
· Comfortable with fast paced inbound and outbound calls (130-150 per day)
· A dedicated (quiet) work from home environment
Responsibilities
Outbound calling on assigned warm and new potential leads
Scheduling patient appointments using a call script for multiple types of leads
Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
Answer return inbound calls as needed after initial outbound contact
Maintain quality service by following organizational standard operating procedures
Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
Take inbound call overflow as needed to maintain overall Contact Center client service levels
Learn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company
Collaborate with Patient-Facing Clinical staff and hearing care professionals
Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
Other duties as assigned
General Skills and Attributes:
6 months established inside sales and Call Center experience
Target driven and goal oriented
Comfortable with making an average of up to 150 sales calls per day to cold and warm leads
Excellent interpersonal communication skills
Ability to manage time effectively while multitasking in a fast-paced environment
Effectively manage objection and rejection
Professional telephone etiquette skills
Highly motivated with a willingness to be coached
Strong problem-solving and organizational skills
Intermediate MS Word and Excel working knowledge
Proficient order entry speed
Education:
High School diploma or equivalent required
Statement of Other Duties:
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, that incumbents may be asked to perform job-related duties beyond those explicitly described
What We Offer:
· 401K with a Company Match
· FREE hearing aids to all employees and discounts for qualified family members
· Legal Shield and Identity Theft Protection
· PTO and Holiday Time
· 1 Floating Holiday per year
· Part time and Full Time schedules
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Paid time off
Paid training
Work from home
Shift:
8 hour shift
Day shift
Supplemental pay types:
Bonus opportunities
Weekly day range:
Monday to Friday
Work setting:
Remote
Experience:
Call center: 1 year (Required)
Work Location: Remote

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