Customer Service Representative-Remote
Work Remotely
We are PBD Worldwide, the leader in fulfillment and distribution services for eCommerce companies, retailers, associations, and faith-based organizations. We provide customer order fulfillment solutions to B2C and B2B clients that enables growth and streamline operations. Since 1976, we have made it our goal to be viewed as a trusted 3PL partner to our clients, acting as... consultants and sharing best practices in order to help them achieve success through reducing costs, increasing operational efficiency and enhancing their customer experience. Voted, several years running, a Top 3PL Provider, Top Workplace, National Best and Brightest Company, we look forward to you joining our TEAM!
PBD Worldwide is currently seeking experienced and highly skilled Customer Service Representatives to deliver Superior Service Every Time!
The key responsibilities for a Customer Service Representative are as follows:
Processes Client eMail, chat, faxes, and lockbox with accuracy and adherence to process (i.e. FIFO)
Specialty Orders and Process Handling
Client chat support
Customer Service phone support
Maintain a positive, empathetic, and professional attitude while delivering superior customer service via phone, email, and chat
Provide accurate and timely product and service information
Provide prompt and accurate order completion
Prompt completion of account correspondence (eMail, chat, fax, etc.)
Other duties as assigned
Requirements:
High School Diploma or equivalent
Previous inbound call center experience
Problem solving skills
Excellent computer, typing and 10-key skills
Excellent communication and listening skills
Benefits:
401(k)
Medical, Dental & Vision insurance
Company paid Life insurance and Long Term Disability
Voluntary Life, Short Term Disability, Critical Illness, Hospital Indemnity and Accident
Flexible Spending Account
Health Savings Account
Employee Assistance
Paid Time Off, Floating Holiday, Wellness Day & Volunteer Day
Apply Now
We are PBD Worldwide, the leader in fulfillment and distribution services for eCommerce companies, retailers, associations, and faith-based organizations. We provide customer order fulfillment solutions to B2C and B2B clients that enables growth and streamline operations. Since 1976, we have made it our goal to be viewed as a trusted 3PL partner to our clients, acting as... consultants and sharing best practices in order to help them achieve success through reducing costs, increasing operational efficiency and enhancing their customer experience. Voted, several years running, a Top 3PL Provider, Top Workplace, National Best and Brightest Company, we look forward to you joining our TEAM!
PBD Worldwide is currently seeking experienced and highly skilled Customer Service Representatives to deliver Superior Service Every Time!
The key responsibilities for a Customer Service Representative are as follows:
Processes Client eMail, chat, faxes, and lockbox with accuracy and adherence to process (i.e. FIFO)
Specialty Orders and Process Handling
Client chat support
Customer Service phone support
Maintain a positive, empathetic, and professional attitude while delivering superior customer service via phone, email, and chat
Provide accurate and timely product and service information
Provide prompt and accurate order completion
Prompt completion of account correspondence (eMail, chat, fax, etc.)
Other duties as assigned
Requirements:
High School Diploma or equivalent
Previous inbound call center experience
Problem solving skills
Excellent computer, typing and 10-key skills
Excellent communication and listening skills
Benefits:
401(k)
Medical, Dental & Vision insurance
Company paid Life insurance and Long Term Disability
Voluntary Life, Short Term Disability, Critical Illness, Hospital Indemnity and Accident
Flexible Spending Account
Health Savings Account
Employee Assistance
Paid Time Off, Floating Holiday, Wellness Day & Volunteer Day
Apply Now