Customer Service Representative - Remote

JOB DESCRIPTION

The Customer Service / Tax Preparation Representative - Seasonal (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tax Preparation Representative - Seasonal working from home, you will:

• Provide inbound customer support
• Help customers prepare their tax returns
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tax Preparation Representative - Seasonal (Remote) role include:

• Must reside in Jackson, Mississippi
• Recent tax experience
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing during the application process
• A work computer will be provided after the first day of training is complete
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence
• Open Schedule to accept any shift provided

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”