Customer Service Representative - REMOTE
Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
As a member of our Call Center team, you will support our organizational goals by creating an exceptional customer experience. With many of our team members fluent in languages beyond English, our Communication Specialists have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.
JOB DETAILS:
• Fully remote position starting on 09/17.
• The pay ranges from $15.50 to $16.50 per hour, with a 40-hour workweek.
• We will provide all necessary equipment; however, you must have a high-speed internet connection.
• A minimum download speed of 50 Mbps and an upload speed of 10 Mbps is required.
• You can check your internet speed using your home connection at www.speedtest.net.
How you'll make an impact
• Engage each caller by phone with the utmost responsiveness, care and concern
• Instill confidence with our customers that their information will be handled appropriately and that their experience matters
• Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured in a written report
• Pay strong attention to each detail to ensure report accuracy and timely submissions
• Hold all reports in strict confidence, both internally and externally
• Demonstrate flexibility as policies, schedules and people you interact with often change
• Model our core values of Live It! Own It!, Say It!, Discover It! and Bring It!
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time
About You
Required:
• High school diploma or equivalent
• Minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.
Preferred:
• A quiet, secure home office or workspace to ensure focus and professionalism.
• Minimum 35 WPM typing speed and comfort navigating essential tools like Outlook.
• Passionate about positively impacting others and delivering outstanding service.
• Dedicated to creating exceptional customer experiences and achieving strong outcomes.
• Highly organized with a keen eye for accuracy.
• Committed to punctuality and adhering to scheduled work hours.
• Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
Other benefits include:
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Qualifications:
Required:
• High school diploma or equivalent
• Minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.
Preferred:
• A quiet, secure home office or workspace to ensure focus and professionalism.
• Minimum 35 WPM typing speed and comfort navigating essential tools like Outlook.
• Passionate about positively impacting others and delivering outstanding service.
• Dedicated to creating exceptional customer experiences and achieving strong outcomes.
• Highly organized with a keen eye for accuracy.
• Committed to punctuality and adhering to scheduled work hours.
• Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.
Education:UNAVAILABLEEmployment Type: UNAVAILABLE
Apply Now
Apply Now
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
As a member of our Call Center team, you will support our organizational goals by creating an exceptional customer experience. With many of our team members fluent in languages beyond English, our Communication Specialists have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.
JOB DETAILS:
• Fully remote position starting on 09/17.
• The pay ranges from $15.50 to $16.50 per hour, with a 40-hour workweek.
• We will provide all necessary equipment; however, you must have a high-speed internet connection.
• A minimum download speed of 50 Mbps and an upload speed of 10 Mbps is required.
• You can check your internet speed using your home connection at www.speedtest.net.
How you'll make an impact
• Engage each caller by phone with the utmost responsiveness, care and concern
• Instill confidence with our customers that their information will be handled appropriately and that their experience matters
• Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured in a written report
• Pay strong attention to each detail to ensure report accuracy and timely submissions
• Hold all reports in strict confidence, both internally and externally
• Demonstrate flexibility as policies, schedules and people you interact with often change
• Model our core values of Live It! Own It!, Say It!, Discover It! and Bring It!
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time
About You
Required:
• High school diploma or equivalent
• Minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.
Preferred:
• A quiet, secure home office or workspace to ensure focus and professionalism.
• Minimum 35 WPM typing speed and comfort navigating essential tools like Outlook.
• Passionate about positively impacting others and delivering outstanding service.
• Dedicated to creating exceptional customer experiences and achieving strong outcomes.
• Highly organized with a keen eye for accuracy.
• Committed to punctuality and adhering to scheduled work hours.
• Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
Other benefits include:
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Qualifications:
Required:
• High school diploma or equivalent
• Minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.
Preferred:
• A quiet, secure home office or workspace to ensure focus and professionalism.
• Minimum 35 WPM typing speed and comfort navigating essential tools like Outlook.
• Passionate about positively impacting others and delivering outstanding service.
• Dedicated to creating exceptional customer experiences and achieving strong outcomes.
• Highly organized with a keen eye for accuracy.
• Committed to punctuality and adhering to scheduled work hours.
• Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.
Education:UNAVAILABLEEmployment Type: UNAVAILABLE
Apply Now
Apply Now