Customer Service Representative (Remote)
Job Summary
RecordQuest is seeking an intelligent, caring, hardworking, energetic person for our full-time Remote Customer Service Representative position. Excellent communication skills and multitasking are necessary for this growing Release of Information company...
Responsibilities
Ā Answer incoming phone calls and receive on-site visitors
Ā Respond to phone calls and email inquiries regarding medical record requests for record status, concerns, issues, etc.
Ā Research patient record information and medical records to resolve issues
Ā Maintain quality and production standards as defined by client contract and/or management determination of the need
Ā Manage time adequately to ensure proper turnaround for all tasks such as customer service requests, follow-up, and feedback
Ā Work with teammates and managers to ensure the needs of the client are being met
Ā Assist in the development of process improvement initiatives
Ā Communicate with clients, internal staff, vendors, and RecordQuest through various communication channels such as phone, fax, physical mail, and email
Ā Respond to client requests in a timely and professional manner
Ā Organize and release records via email, physical mail, and fax
Requirements
Ā Successfully completes all training programs as required
Ā Acts in accordance with all HIPAA Privacy and Security guidelines to ensure confidential handling of protected health information
Ā Execute prompt analytical decision-making/research with specific attention to detail
Ā Comply with State laws, policy, and company procedures
Ā Utilize specified phone call production tracking and reporting procedures
Ā Excellent communication and customer service skills to assist clients via phone and email
Ā Excellent computer and keyboarding skills
Ā Learn and use corporate proprietary software and/or 3rd party tools
Ā Strong ability to multitask and demonstrate critical thinking skills
Ā Experience working with Google Suite, Microsoft Word, and Excel
Ā Experience with HIPAA, the Release of Information process, medical records, and/or physician practice operations is highly preferred
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Ā Dental insurance
Ā Health insurance
Ā Paid time off
Ā Vision insurance
Ā Work from home
Application Question(s):
Ā Do you live near enough to Charleston, SC that traveling to our office location wouldn't be an issue?
Education:
Ā High school or equivalent (Required)
Experience:
Ā Customer Service: 1 year (Required)
Location:
Ā Charleston, SC (Required)
Work Location: Remote
Apply Now
RecordQuest is seeking an intelligent, caring, hardworking, energetic person for our full-time Remote Customer Service Representative position. Excellent communication skills and multitasking are necessary for this growing Release of Information company...
Responsibilities
Ā Answer incoming phone calls and receive on-site visitors
Ā Respond to phone calls and email inquiries regarding medical record requests for record status, concerns, issues, etc.
Ā Research patient record information and medical records to resolve issues
Ā Maintain quality and production standards as defined by client contract and/or management determination of the need
Ā Manage time adequately to ensure proper turnaround for all tasks such as customer service requests, follow-up, and feedback
Ā Work with teammates and managers to ensure the needs of the client are being met
Ā Assist in the development of process improvement initiatives
Ā Communicate with clients, internal staff, vendors, and RecordQuest through various communication channels such as phone, fax, physical mail, and email
Ā Respond to client requests in a timely and professional manner
Ā Organize and release records via email, physical mail, and fax
Requirements
Ā Successfully completes all training programs as required
Ā Acts in accordance with all HIPAA Privacy and Security guidelines to ensure confidential handling of protected health information
Ā Execute prompt analytical decision-making/research with specific attention to detail
Ā Comply with State laws, policy, and company procedures
Ā Utilize specified phone call production tracking and reporting procedures
Ā Excellent communication and customer service skills to assist clients via phone and email
Ā Excellent computer and keyboarding skills
Ā Learn and use corporate proprietary software and/or 3rd party tools
Ā Strong ability to multitask and demonstrate critical thinking skills
Ā Experience working with Google Suite, Microsoft Word, and Excel
Ā Experience with HIPAA, the Release of Information process, medical records, and/or physician practice operations is highly preferred
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Ā Dental insurance
Ā Health insurance
Ā Paid time off
Ā Vision insurance
Ā Work from home
Application Question(s):
Ā Do you live near enough to Charleston, SC that traveling to our office location wouldn't be an issue?
Education:
Ā High school or equivalent (Required)
Experience:
Ā Customer Service: 1 year (Required)
Location:
Ā Charleston, SC (Required)
Work Location: Remote
Apply Now