Customer Service Representative (Remote)
WHAT YOU'LL DO
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats.
Multitask while assisting customers...
Maintain a high level of Customer Satisfaction and quality scores
Educate customers on the use of our website and books
WHAT YOU'LL BRING
Customer-centric attitude
Critical thinking and problem-solving skills
Excellent communication skills, both written and verbal
Active listening skills
2+ years of call center experience
2+ years of online customer service chat experience
Ability to multi-task, set priorities and manage time effectively
Excellent Attendance
Experience in the use and application of the most current technologies and products used in the industry
Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats.
Ability to set up and troubleshoot equipment, independently.
A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams.
Ability to work autonomously in a goal-or-paced, self-motivated team environment
Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems.
Bring a positive and respectful attitude every day, while working independently and as a part of a team.
LOCATION
This is a fully remote, work-from-home position based in the state of Texas.
ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity.
WHY YOU'LL LOVE IT HERE
$13.50 - $15.00 per hour (based on experience)
Flexible scheduling
Earn Paid Time Off at Accrual Rate of 15-days per year
6 Paid Holidays per calendar year
Medical & Vision Insurance
Dental Insurance
401(k) Retirement Plan with Employer Match
Company paid STD/LTD
Company paid Life Insurance
Annual bonus incentive
Professional development & growth opportunities
Work with nice, fun people
FREE BOOKS!
POSITION TYPE/EXPECTED HOURS
Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position.
All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data
Apply Now
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats.
Multitask while assisting customers...
Maintain a high level of Customer Satisfaction and quality scores
Educate customers on the use of our website and books
WHAT YOU'LL BRING
Customer-centric attitude
Critical thinking and problem-solving skills
Excellent communication skills, both written and verbal
Active listening skills
2+ years of call center experience
2+ years of online customer service chat experience
Ability to multi-task, set priorities and manage time effectively
Excellent Attendance
Experience in the use and application of the most current technologies and products used in the industry
Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats.
Ability to set up and troubleshoot equipment, independently.
A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams.
Ability to work autonomously in a goal-or-paced, self-motivated team environment
Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems.
Bring a positive and respectful attitude every day, while working independently and as a part of a team.
LOCATION
This is a fully remote, work-from-home position based in the state of Texas.
ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity.
WHY YOU'LL LOVE IT HERE
$13.50 - $15.00 per hour (based on experience)
Flexible scheduling
Earn Paid Time Off at Accrual Rate of 15-days per year
6 Paid Holidays per calendar year
Medical & Vision Insurance
Dental Insurance
401(k) Retirement Plan with Employer Match
Company paid STD/LTD
Company paid Life Insurance
Annual bonus incentive
Professional development & growth opportunities
Work with nice, fun people
FREE BOOKS!
POSITION TYPE/EXPECTED HOURS
Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position.
All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data
Apply Now