Customer Service Representative (Remote)
Banyan Utility (formerly Multifamily Utility Company), a San Diego-based Utility Billing and Submetering Company, has an exciting job opening for Customer Service. We are looking for an organized people-person who values relationships and enjoys working in a fast- paced environment. This person is comfortable working both as part of a team and independently, is an excellent communicator, both... written and verbal, and is experienced working with the Microsoft Office Suite. The Customer Service Representative is comfortable with extensive telephone work with both inbound, outbound call routing and data entry in a structured call center. The ideal candidate will have prior customer service and call center experience, preferable in the multifamily utility billing and submetering industry.
Duties of the Customer Service Representative
Answer inbound customer calls and respond promptly to customer emails and tickets.
Handle and resolve customer complaints.
Perform customer verification and record details of actions taken.
Process payments, forms, applications, and requests.
Maintain customer databases and follow up on customer interactions.
Organize workflow to meet department timeframes.
Communicate and coordinate with internal departments.
Meet the departmental goals of timeliness and accuracy to maintain company standards.
Evaluate effectiveness of and provide feedback on the efficiency of the payment processing.
Qualifications
Strong problem solving and trouble-shooting skills.
Solid work ethic and high level of professional integrity.
Commit to comply with Multifamily Utility Company standards of conduct.
Excellent customer services skills.
Emphasis on exceptional client and customer relationships.
Excellent written and oral presentation skills.
Highly-organized and detail-oriented.
Flexible with consistent change and continual process improvement
Able to develop exceptional client and customer relationships.
Able to work in a fast-paced environment while maintaining accurate work product.
Concentration on detailed responsibilities while being able to multi-task
Develop successful team and individual outcomes.
Education and Experience
High School Diploma or GED Equivalent
Utility Billing work experience is a plus.
1-2 years of Customer Service Experience Required.
Type a minimum of 6,000 KPH (10-Key)
Strong computer use skills, including MS Office.
Job Type: Full-time
Salary: $16.00+
Benefits:
401(k)
Dental Insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8-hour shift
Monday to Friday
Education:
High school or equivalent (Preferred
Apply Now
For more such jobs please click here!
Duties of the Customer Service Representative
Answer inbound customer calls and respond promptly to customer emails and tickets.
Handle and resolve customer complaints.
Perform customer verification and record details of actions taken.
Process payments, forms, applications, and requests.
Maintain customer databases and follow up on customer interactions.
Organize workflow to meet department timeframes.
Communicate and coordinate with internal departments.
Meet the departmental goals of timeliness and accuracy to maintain company standards.
Evaluate effectiveness of and provide feedback on the efficiency of the payment processing.
Qualifications
Strong problem solving and trouble-shooting skills.
Solid work ethic and high level of professional integrity.
Commit to comply with Multifamily Utility Company standards of conduct.
Excellent customer services skills.
Emphasis on exceptional client and customer relationships.
Excellent written and oral presentation skills.
Highly-organized and detail-oriented.
Flexible with consistent change and continual process improvement
Able to develop exceptional client and customer relationships.
Able to work in a fast-paced environment while maintaining accurate work product.
Concentration on detailed responsibilities while being able to multi-task
Develop successful team and individual outcomes.
Education and Experience
High School Diploma or GED Equivalent
Utility Billing work experience is a plus.
1-2 years of Customer Service Experience Required.
Type a minimum of 6,000 KPH (10-Key)
Strong computer use skills, including MS Office.
Job Type: Full-time
Salary: $16.00+
Benefits:
401(k)
Dental Insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8-hour shift
Monday to Friday
Education:
High school or equivalent (Preferred
Apply Now
For more such jobs please click here!