Customer Service Representative (Real Estate Media Company) – Fully Remote

Overview We are seeking a dedicated and professional Customer Service Representative to join our fully remote team at a leading real estate media company. This role offers an exciting opportunity to provide exceptional client support, manage inquiries, and contribute to the overall customer experience. The ideal candidate will possess excellent communication skills, be highly organized, and comfortable working independently in a virtual environment. Bilingual abilities and experience in sales or call center operations are highly valued. This position is fully remote, allowing flexibility while maintaining high standards of service. Duties • Respond promptly and professionally to customer inquiries via phone, email, and chat channels • Provide comprehensive support for clients regarding real estate media services, including scheduling, order status, and technical assistance • Manage data entry tasks accurately within company systems to ensure up-to-date client records • Assist with outbound calling campaigns to follow up on leads or client requests • Handle cash transactions and process payments securely when necessary • Maintain excellent phone etiquette and communication skills to ensure positive interactions with clients • Collaborate with team members to resolve issues efficiently and improve overall customer satisfaction • Document customer interactions thoroughly and follow up as needed to ensure resolution • Support the team with additional administrative tasks related to client services as required Requirements • Proven experience in customer support, call center operations, or client services preferred; experience in real estate or media industries is a plus • Strong communication skills in English; bilingual abilities are highly desirable • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer skills • Excellent data entry skills with high accuracy and typing speed • Ability to handle outbound calling campaigns effectively and professionally • Demonstrated sales skills and ability to upsell or promote services when appropriate • Strong analysis skills for troubleshooting issues and providing solutions • Exceptional phone etiquette and interpersonal skills for engaging with diverse clients • Experience with cash handling and transaction processing preferred but not required • Self-motivated with the ability to work independently in a remote setting while maintaining productivity and accountability This role is ideal for motivated individuals seeking a flexible work environment combined with meaningful client interaction. We value diverse backgrounds and encourage applicants who demonstrate excellent communication abilities, technical proficiency, and a passion for delivering outstanding customer service. Job Type: Full-time Pay: From $50,000.00 per year Benefits: • Dental insurance • Health insurance • Vision insurance Application Question(s): • Do you live or have you lived in the Salt Lake City area? Work Location: Remote Apply tot his job