Customer Service Representative – Part Time

Job Description: • Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization. • Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal. • Use the “DeCode This” tool to search VINs and gather the necessary vehicle information. • Stay organized by keeping accurate notes in the system about each vehicle and all interactions. • Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily. • Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate. • Follow all Copart policies and guidelines to ensure quality and consistency in your work. • Help out with other tasks or assist teammates as needed. • Perform other duties as assigned by management. Requirements: • Minimum of one year office support experience in a customer service role. • High school diploma or GED • Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages • Typing speed of 45 WPM and familiarity with basic 10-key • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Strong attention to detail, great problem-solving skills, and the ability to multitask • A professional virtual appearance with a quiet, distraction-free workspace • Bilingual skills are a plus • Must be able to work occasional overtime Benefits: • Medical • 401k • ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months) Apply tot his job