Customer Service Representative - Order Entry

The Minka Group is a leader in the decorative lighting and fan industries, known for its quality and workmanship. They are seeking a Customer Service Representative – Order Entry for an entry-level role focused on accurate order entry and email/ticket-based customer support. Responsibilities Enter customer orders accurately and in a timely manner Validate pricing, product selection, shipping details, and required dates Identify and correct order discrepancies prior to processing Respond to Zendesk tickets within 4 business hours Provide clear, professional written communication regarding order status, availability, and corrections Maintain ownership of assigned tickets through resolution Make or receive occasional customer phone calls when necessary to clarify order details or resolve issues Follow Minka policies, procedures, and service standards Demonstrate attention to detail, accountability, and professionalism Collaborate with Customer Service, Order Entry, and Sales Administration teams Support inbound sales opportunities when appropriate Skills Entry-level role; prior Customer Service or Order Entry experience preferred Strong written communication skills Ability to manage multiple tasks and meet service level expectations High level of accuracy and attention to detail Working knowledge of Microsoft Office 365 (Outlook, Teams) Zendesk experience preferred but not required Benefits Health Dental Vision Paid time off Life insurance 401(k) with a company match Mental health coverage Gender affirming and family building benefits Paid parental leave Associate discounts Community involvement opportunities Company Overview Minka Group is a consumer goods company that provides indoor, outdoor lighting, and ceiling fans. It was founded in 1992, and is headquartered in Corona, California, USA, with a workforce of 201-500 employees. Its website is