Customer Service Representative (Loan Consultant II)
GENERAL SUMMARY:
The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.
MAJOR DUTIES/RESPONSIBILITIES:
? Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.
? Process payments, distributions, and make recommendations regarding loan approvals.
? Approve loans up to established lending limits and complete loan closings.
? Handle account activities related to collection accounts, including phone calls and face to face communications with customers.
? Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
? Actively market all branch products and services to individuals.
? Perform all other duties as assigned by management.
BASIC REQUIREMENTS:
? High School Diploma or GED from accredited institution
? 2-4 plus years consumer finance or related experience
? Cash handling; computer skills; customer service skills
? Ability to work with minimum supervision
? Excellent communication skills
? Proficient working knowledge of Microsoft Windows, Excel and Word Applications
PREFERRED/DESIRED QUALIFICATIONS:
? Associates or Bachelor's Degree
? Bilingual, Spanish/English
COMPENSATION:
? The salary range for this position is $20.00 - $24.00 per hour, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.
? This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.
WORK ENVIRONMENT:
? Office Environment
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
? 401(k) 4% Match
? Dental insurance
? Employee assistance program
? Health insurance
? Life insurance
? Opportunities for advancement
? Paid time off
? Vision insurance
Compensation Package:
? Bonus opportunities
Schedule:
? 8 hour shift
? Monday to Friday
? Weekends as needed
Experience:
? Collection management: 1 year (Required)
Ability to Commute:
? Tallahassee, FL 32303 (Required)
Ability to Relocate:
? Tallahassee, FL 32303: Relocate before starting work (Required)
Work Location: In person
Apply Now
The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.
MAJOR DUTIES/RESPONSIBILITIES:
? Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.
? Process payments, distributions, and make recommendations regarding loan approvals.
? Approve loans up to established lending limits and complete loan closings.
? Handle account activities related to collection accounts, including phone calls and face to face communications with customers.
? Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
? Actively market all branch products and services to individuals.
? Perform all other duties as assigned by management.
BASIC REQUIREMENTS:
? High School Diploma or GED from accredited institution
? 2-4 plus years consumer finance or related experience
? Cash handling; computer skills; customer service skills
? Ability to work with minimum supervision
? Excellent communication skills
? Proficient working knowledge of Microsoft Windows, Excel and Word Applications
PREFERRED/DESIRED QUALIFICATIONS:
? Associates or Bachelor's Degree
? Bilingual, Spanish/English
COMPENSATION:
? The salary range for this position is $20.00 - $24.00 per hour, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.
? This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.
WORK ENVIRONMENT:
? Office Environment
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
? 401(k) 4% Match
? Dental insurance
? Employee assistance program
? Health insurance
? Life insurance
? Opportunities for advancement
? Paid time off
? Vision insurance
Compensation Package:
? Bonus opportunities
Schedule:
? 8 hour shift
? Monday to Friday
? Weekends as needed
Experience:
? Collection management: 1 year (Required)
Ability to Commute:
? Tallahassee, FL 32303 (Required)
Ability to Relocate:
? Tallahassee, FL 32303: Relocate before starting work (Required)
Work Location: In person
Apply Now