Customer Service Representative - Insurance
Description: Answer inbound calls and assist members with questions related to insurance policies and AAA memberships Deliver personalized, proactive solutions and recommend valuable products and services Engage with members using strong communication and a friendly, problem-solving mindset Think quickly and critically to resolve issues—this is not a scripted environment Navigate multiple systems and tools while actively listening and multitasking Maintain a positive, can-do attitude in a fast-paced and evolving environment Participate in ongoing coaching and development to continually enhance your performanceRequirements: Prior customer service experience (recent call center experience preferred) Spanish fluency is a plus! Excellent communication skills (written, verbal, and listening) Ability to multitask and navigate computer systems in real time A flexible, “can-do” mindset and willingness to adapt to change High school diploma or GED Ability to pass a background check and drug screening Must reside within 30 miles of the training location ( 1225 Freeport Parkway, Coppell, TX 75019 )Benefits: Health coverage for medical, dental, vision 401(K) saving plan with company match AND Pension Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!)
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