Customer Service Representative III
Job Details
Job Location Chicago, IL
Remote Type Fully Remote
Salary Range $20.00 - $20.00 Hourly
Customer Service Representative III
Job Description
The Customer Service Representative III manages lower-volume databases, facilitates direct-to-patient ordering, and assists team members at the CSR 1 and CSR 2 levels with advice, escalations, and spikes in workload volume.
Job Duties
ā¢ Receives and enters customer orders by scheduling deliveries, pickups, maintenance, and repairs for all private patients, facilities, homecare, and hospice providers through multiple computer databases.
ā¢ Assists team members at the CSR I and CSR II levels with advice, escalations, and spikes in workload volume
ā¢ Adheres to department performance standards, as defined by CS Team Leads, CS Supervisor, and CS Director.
ā¢ Organizes team members at the CSR I and CSR II levels in the absence of Customer Service Team Leads and/or the Customer Service & Dispatch Manager.
ā¢ Prioritizes orders based on urgency and contractual obligations.
ā¢ Acts as a liaison to customer on equipment troubleshooting.
ā¢ Transfers phone calls with professionalism and/or communicates clear messaging via email to proper employees.
ā¢ Escalates orders to CS Leadership when necessary.
ā¢ Represents the Company by adhering to policies, standard procedures, and standards of conduct.
Qualifications
Job Requirements
ā¢ Associate degree or relevant work experience preferred
ā¢ Ability to disseminate, analyze, and report data.
ā¢ Ability to multi-task and solve problems with professionalism.
ā¢ Strong attention to detail.
ā¢ Superior communication and interpersonal skills.
ā¢ Strong organizational and time management skills.
ā¢ Ability to lead others.
Shift Information
This is a remote position, with a schedule of 12:30 pm - 9:00 pm CST, Monday thru Friday
Apply Now
Apply Now
Job Location Chicago, IL
Remote Type Fully Remote
Salary Range $20.00 - $20.00 Hourly
Customer Service Representative III
Job Description
The Customer Service Representative III manages lower-volume databases, facilitates direct-to-patient ordering, and assists team members at the CSR 1 and CSR 2 levels with advice, escalations, and spikes in workload volume.
Job Duties
ā¢ Receives and enters customer orders by scheduling deliveries, pickups, maintenance, and repairs for all private patients, facilities, homecare, and hospice providers through multiple computer databases.
ā¢ Assists team members at the CSR I and CSR II levels with advice, escalations, and spikes in workload volume
ā¢ Adheres to department performance standards, as defined by CS Team Leads, CS Supervisor, and CS Director.
ā¢ Organizes team members at the CSR I and CSR II levels in the absence of Customer Service Team Leads and/or the Customer Service & Dispatch Manager.
ā¢ Prioritizes orders based on urgency and contractual obligations.
ā¢ Acts as a liaison to customer on equipment troubleshooting.
ā¢ Transfers phone calls with professionalism and/or communicates clear messaging via email to proper employees.
ā¢ Escalates orders to CS Leadership when necessary.
ā¢ Represents the Company by adhering to policies, standard procedures, and standards of conduct.
Qualifications
Job Requirements
ā¢ Associate degree or relevant work experience preferred
ā¢ Ability to disseminate, analyze, and report data.
ā¢ Ability to multi-task and solve problems with professionalism.
ā¢ Strong attention to detail.
ā¢ Superior communication and interpersonal skills.
ā¢ Strong organizational and time management skills.
ā¢ Ability to lead others.
Shift Information
This is a remote position, with a schedule of 12:30 pm - 9:00 pm CST, Monday thru Friday
Apply Now
Apply Now