Customer Service Representative II

Kelly is a world-class equipment and services company dedicated to advancing agriculture and construction work. They are seeking a Customer Service Representative II who will handle customer concerns, provide excellent service, and manage multiple tasks efficiently. Responsibilities Enter customer concerns into Salesforce from email, voicemail, and online web forms Research information to address DES and non-DES related client issues Use critical thinking to direct concerns to the appropriate DES programs Listen to and accurately transcribe voicemail messages from clients Provide excellent customer service through clear communication and problem-solving Manage multiple tasks efficiently while maintaining attention to detail Perform additional duties as assigned related to the position Skills Experience as a CSR Google suite and other relevant computer applications Interpersonal and problem solving skills Attention to detail and must be Reliable Benefits Medical Dental Vision Telemedicine Term life Whole life Accident insurance Critical illness A legal plan Short-term disability Retirement savings plan Service bonus Holiday pay plans (earn up to eight paid holidays per benefit year) Transit spending account Paid sick leave under the applicable state or local plan Company Overview We’ve been helping organizations find the people they need longer than any other company in the world. It was founded in 1946, and is headquartered in Troy, Michigan, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Kelly has a track record of offering H1B sponsorships, with 85 in 2025, 76 in 2024, 59 in 2023, 74 in 2022, 81 in 2021, 65 in 2020. Please note that this does not guarantee sponsorship for this specific role.