Customer Service Representative I

Dometic is a global market leader in the mobile living industry, and they are seeking a passionate Customer Service Representative within their Customer Service capability. The role involves responding to customer inquiries, providing product information, resolving issues, and ensuring high customer satisfaction. Responsibilities Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Document customer feedback from all interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies Use problem-solving skills - confident at troubleshooting and investigating for sufficient enough information to resolve customer complaints Use communication skills – the role requires a candidate who is patient, empathetic, and passionately communicative, able to put themselves in their customers’ shoes and advocate for them when necessary Go the extra mile to engage with customers Skills Experience within Customer Service and Call Centers Strong sense of urgency, enthusiasm, and a proven history of relentless execution Good knowledge of manufacturing methods, processes, and operational requirements Demonstrated sound judgement and ability to make balanced decisions Strong analytical, problem solving, negotiation, and time management skills, able to effectively manage complicated situations and solve problems quickly Excellent proficiency in data analysis Well-developed organizational skills with the ability to manage a variety of tasks Strong interpersonal skills to collaborate and lead diverse personalities across functions and sites Analytical, flexible, team-orientated with excellent follow up skills with strong attention to detail Able to meet deadlines Ability to work independently and as part of a team Benefits Medical/Dental/Vision Insurance Employee Assistance Program (EAP) Disability insurance (STD/LTD) 401 (k) with company match PTO Company defined holidays and two floating holidays for you to use as you choose Paid maternity/paternity leave Tuition assistance Membership reimbursement (wholesale club and gym) Employee discounts on our incredible products Opportunities to make an impact Company Overview Dometic offers solutions for mobile living in the areas of various sectors such as food, hygiene, and security. It was founded in 2001, and is headquartered in Jászberény, Jasz-Nagykun-Szolnok, HUN, with a workforce of 5001-10000 employees. Its website is