Customer Service Representative I

Quest Diagnostics is a leading provider of diagnostic information services. They are seeking a Customer Service Representative I to handle customer inquiries, requests, and complaints in a prompt and courteous manner, while maintaining accurate records and ensuring customer satisfaction. Responsibilities Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately Complete all required documentation associated with the handling of calls and maintain complete and accurate records Report laboratory results to clients and patients using established protocols Follow through in a timely manner to resolve all issues and concerns Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures Perform other duties as assigned to meet the business needs or customer requirements This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position Skills High School Diploma or Equivalent (Required) English (Required) Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers Proficiency in basic computer skills (Word, Excel, Outlook) Ability to multi-task and work in a fast-paced environment Strong organizational skills Ability to analyze and solve problems Good listening skills Ability to maintain professional and tactful manner in stressful situations Ability to deal with client information in a confidential manner Proper telephone etiquette to handle customer inquiries Basic knowledge of operating office equipment Understand the importance of Quality Service and how it is measured One (1) to two (2) years of customer service and/or related health care experience preferred Previous medical or clinical laboratory background preferred Benefits Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Company Overview Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information. It was founded in 1967, and is headquartered in Secaucus, New Jersey, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Quest Diagnostics has a track record of offering H1B sponsorships, with 7 in 2026, 59 in 2025, 38 in 2024, 74 in 2023, 56 in 2022, 49 in 2021, 45 in 2020. Please note that this does not guarantee sponsorship for this specific role.