Customer Service Representative I
Location: 510 Technology Drive STE #300, Irvine, CA
Shift: Monday – Friday, 8:00 AM – 5:00 PM, flexible
Summary:
The Customer Service Representative I serves as the primary point of contact for customers before and after sales, supporting the sales team by fostering strong client relationships that directly impact service and product revenue. This role involves handling customer inquiries, coordinating with internal departments to resolve issues related to product information, pricing, shipping, warranty claims, and repairs, while also identifying new and add-on business opportunities.
What You Will Do:
• Serve as a liaison for internal and external customers, answering calls and processing email requests with professionalism and accuracy.
• Place and process product orders while partnering with the Warehouse and Logistics team to ensure timely distribution.
• Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information.
• Perform data entry in Salesforce and ensure all order and customer records are up to date.
• Meet required KPIs, including purchase order processing, call handling, and email response times.
• Follow up on customer inquiries and support improvements in communication, workflow, and process guidelines.
• Collaborate with the customer service team and escalate issues to supervisors or managers as needed.
• Ensure compliance with all medical device regulatory requirements and perform additional duties as assigned.
What You Need:
Required:
• High School Diploma or equivalent
• 2+ years of relevant experience, preferably in medical technology
Preferred:
• Bachelor’s degree
$24.82/hr. - $33.58/hr., salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Pay rate will not be below any applicable local minimum wage rates.
Apply Now
Apply Now
Shift: Monday – Friday, 8:00 AM – 5:00 PM, flexible
Summary:
The Customer Service Representative I serves as the primary point of contact for customers before and after sales, supporting the sales team by fostering strong client relationships that directly impact service and product revenue. This role involves handling customer inquiries, coordinating with internal departments to resolve issues related to product information, pricing, shipping, warranty claims, and repairs, while also identifying new and add-on business opportunities.
What You Will Do:
• Serve as a liaison for internal and external customers, answering calls and processing email requests with professionalism and accuracy.
• Place and process product orders while partnering with the Warehouse and Logistics team to ensure timely distribution.
• Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information.
• Perform data entry in Salesforce and ensure all order and customer records are up to date.
• Meet required KPIs, including purchase order processing, call handling, and email response times.
• Follow up on customer inquiries and support improvements in communication, workflow, and process guidelines.
• Collaborate with the customer service team and escalate issues to supervisors or managers as needed.
• Ensure compliance with all medical device regulatory requirements and perform additional duties as assigned.
What You Need:
Required:
• High School Diploma or equivalent
• 2+ years of relevant experience, preferably in medical technology
Preferred:
• Bachelor’s degree
$24.82/hr. - $33.58/hr., salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Pay rate will not be below any applicable local minimum wage rates.
Apply Now
Apply Now