customer service representative - hybrid
About the position
Responsibilities
• Perform claim processing and payment functions on non-complex claims for multiple lines of business.
• Review electronic claim files for completeness and gather missing information as needed.
• Make outbound calls to customers, ensuring satisfaction by responding professionally and matching their needs with company services.
• Develop recognition of coverages, claim processing requirements, and related data processing systems.
• Obtain appraisals and other needed information from insured parties, advising them on the proper course of action.
• Record additional information into the company's network, updating the electronic claim file accordingly.
• Interpret caller inquiries and offer options based on established guidelines.
• Set up predetermined reserves on level 1 claims and manage outbound calls to confirm next steps.
Requirements
• 1 year of experience in customer service or a related field.
• Associate degree preferred.
Nice-to-haves
• Experience with MS Office applications.
• Strong organizational skills.
• Ability to multi-task effectively.
Benefits
• Health insurance coverage.
• 401K contribution.
• Incentive and recognition program.
Apply Now
Apply Now
Responsibilities
• Perform claim processing and payment functions on non-complex claims for multiple lines of business.
• Review electronic claim files for completeness and gather missing information as needed.
• Make outbound calls to customers, ensuring satisfaction by responding professionally and matching their needs with company services.
• Develop recognition of coverages, claim processing requirements, and related data processing systems.
• Obtain appraisals and other needed information from insured parties, advising them on the proper course of action.
• Record additional information into the company's network, updating the electronic claim file accordingly.
• Interpret caller inquiries and offer options based on established guidelines.
• Set up predetermined reserves on level 1 claims and manage outbound calls to confirm next steps.
Requirements
• 1 year of experience in customer service or a related field.
• Associate degree preferred.
Nice-to-haves
• Experience with MS Office applications.
• Strong organizational skills.
• Ability to multi-task effectively.
Benefits
• Health insurance coverage.
• 401K contribution.
• Incentive and recognition program.
Apply Now
Apply Now