Customer Service Representative (Hybrid)
Job title: Customer Service Representative (Hybrid) in Center Line, MI at Binson's Medical Equipment & Supplies
Company: Binson's Medical Equipment & Supplies
Job description: In industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment & Supplies today!WHAT WE'RE LOOKING FOR:
High school diploma or equivalent.
Strong verbal and written communication skills.
3 years experience in a call center or customer service role, preferably within a healthcare setting.
Proficiency in using computer systems
Ability to manage a multi-line switchboard effectively.
Excellent organizational skills and attention to detail.
Ability to work in a fast-paced environment.
Compassionate and patient-centered approach to service.
WHAT YOU WILL BE DOING:
Handling Incoming Calls:
Answer incoming calls from patients, healthcare providers, and referral sources in a courteous and professional manner
Provide accurate information and assistance based on caller needs.
Patient Information Management:
Accurately enter new patient details into the company’s computer system, including personal information, diagnosis, physician details, product requirements, and insurance information.
Maintain up-to-date and precise records of all patient interactions and transactions.
Order Processing:
Secure written orders from physicians and verify patient insurance coverage.
Generate and process orders efficiently, ensuring all necessary information is complete and accurate.
Follow-Up Communication:
Keep customers and referral sources informed about the status of their orders.
Conduct follow-up calls to ensure satisfaction and address any additional needs or concerns.
Multi-Line Switchboard Operation:
Manage a multi-line switchboard, directing calls to the appropriate departments or personnel as needed.
Ensure that calls are answered promptly and routed correctly to minimize wait times.
Customer Service:
Provide exceptional customer service by addressing inquiries, resolving issues, and offering support.
Advocate for patients by ensuring they receive the necessary information and resources.
Collaboration:
Work closely with other departments and team members to ensure seamless operations and patient care.
LOCATION & SCHEDULE:
26834 Lawrence Ave. Center Line, MI 48015
Monday-Friday 8:30 AM - 5:00 PM
REMOTE/HYBRID TERMS:
Must train on-site at our Center Line Headquarters
Must be able to work a hybrid schedule of minimum 3 days in office
WHAT'S IN IT FOR YOU?
Competitive wages and benefits
Health, Dental, Vision and Life Insurance
Paid Holidays/Floating Holiday
Paid Vacation
401k Retirement Savings
Growth & Advancement Opportunity
Paid training
ARE WE A MATCH?If you think you have what it takes, apply online today! Join our industry-leading organization and put your exceptional skills into action.
Expected salary:
Location: Center Line, MI
Apply for the job now!
Apply Now
Company: Binson's Medical Equipment & Supplies
Job description: In industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment & Supplies today!WHAT WE'RE LOOKING FOR:
High school diploma or equivalent.
Strong verbal and written communication skills.
3 years experience in a call center or customer service role, preferably within a healthcare setting.
Proficiency in using computer systems
Ability to manage a multi-line switchboard effectively.
Excellent organizational skills and attention to detail.
Ability to work in a fast-paced environment.
Compassionate and patient-centered approach to service.
WHAT YOU WILL BE DOING:
Handling Incoming Calls:
Answer incoming calls from patients, healthcare providers, and referral sources in a courteous and professional manner
Provide accurate information and assistance based on caller needs.
Patient Information Management:
Accurately enter new patient details into the company’s computer system, including personal information, diagnosis, physician details, product requirements, and insurance information.
Maintain up-to-date and precise records of all patient interactions and transactions.
Order Processing:
Secure written orders from physicians and verify patient insurance coverage.
Generate and process orders efficiently, ensuring all necessary information is complete and accurate.
Follow-Up Communication:
Keep customers and referral sources informed about the status of their orders.
Conduct follow-up calls to ensure satisfaction and address any additional needs or concerns.
Multi-Line Switchboard Operation:
Manage a multi-line switchboard, directing calls to the appropriate departments or personnel as needed.
Ensure that calls are answered promptly and routed correctly to minimize wait times.
Customer Service:
Provide exceptional customer service by addressing inquiries, resolving issues, and offering support.
Advocate for patients by ensuring they receive the necessary information and resources.
Collaboration:
Work closely with other departments and team members to ensure seamless operations and patient care.
LOCATION & SCHEDULE:
26834 Lawrence Ave. Center Line, MI 48015
Monday-Friday 8:30 AM - 5:00 PM
REMOTE/HYBRID TERMS:
Must train on-site at our Center Line Headquarters
Must be able to work a hybrid schedule of minimum 3 days in office
WHAT'S IN IT FOR YOU?
Competitive wages and benefits
Health, Dental, Vision and Life Insurance
Paid Holidays/Floating Holiday
Paid Vacation
401k Retirement Savings
Growth & Advancement Opportunity
Paid training
ARE WE A MATCH?If you think you have what it takes, apply online today! Join our industry-leading organization and put your exceptional skills into action.
Expected salary:
Location: Center Line, MI
Apply for the job now!
Apply Now