Customer Service Representative-El Paso

Edfinancial is a supportive employee-focused company that values growth and community. They are seeking a Customer Service Representative who will handle inbound and outbound calls, provide information about products and services, and resolve customer inquiries while maintaining compliance with guidelines.ResponsibilitiesHandle inbound and outbound calls with professionalism and empathyProvide accurate, clear information about our products and servicesResolve questions and issues quickly while maintaining compliance with federal and company guidelinesUse sound judgment and strong communication skills to support each customer interactionCollaborate with your team to create a positive, high-quality work environmentMaintain confidentiality and data security at all timesStay current with system updates, loan phases, and compliance standardsComplete annual training and certificationsSupport other departments during peak seasonsSkillsStrong communication and listening skillsA professional, positive attitudeAbility to stay organized and meet daily goalsBasic computer proficiencyOpen availability during business hoursBenefitsPaid training, certifications, and opportunities for advancement.Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.Company OverviewEdfinancial Services provides exceptional customer-driven student loan servicing. It was founded in 1995, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://edfinancial.com/.



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