Customer Service Representative / Dispatch
Mr. Rooter is a premier provider of plumbing and drain cleaning services!
The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software.
Required:
Field incoming calls to increase sales & traffic for most efficient & effective services
Interview customers by phone to obtain all necessary info to provide best service
Track sales and make regular reports
Handle customer complaints and customer concerns with billing or service
Dispatch Service Technicians to job sites
Handle Technician issues
Track job tickets & time records and make regular reports
Follow-up on timely commercial collections and payments
Follow-up with customers to ensure on time & satisfactory service
Excellent people skills
Self-motivated
If you are service oriented and eager to learn a skilled trade, Mr. Rooter will provide the training necessary to get your career started. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, Mr. Rooter offers an ever-expanding variety of repair and maintenance services to both homeowners and businesses. Our goal is to be the premier provider of repair and maintenance services. As always, we will continue to listen to customers and expand service offerings to meet and exceed their changing expectations.
Apply Now
The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software.
Required:
Field incoming calls to increase sales & traffic for most efficient & effective services
Interview customers by phone to obtain all necessary info to provide best service
Track sales and make regular reports
Handle customer complaints and customer concerns with billing or service
Dispatch Service Technicians to job sites
Handle Technician issues
Track job tickets & time records and make regular reports
Follow-up on timely commercial collections and payments
Follow-up with customers to ensure on time & satisfactory service
Excellent people skills
Self-motivated
If you are service oriented and eager to learn a skilled trade, Mr. Rooter will provide the training necessary to get your career started. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, Mr. Rooter offers an ever-expanding variety of repair and maintenance services to both homeowners and businesses. Our goal is to be the premier provider of repair and maintenance services. As always, we will continue to listen to customers and expand service offerings to meet and exceed their changing expectations.
Apply Now