Customer Service Representative - Columbia
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Reports to (job title):
Claim Supervisor or Manager as appropriate
Position Description
Primary Duties and Responsibilities (details of the basic job functions):
Handle membership claims submitted for reimbursement under the Car Travel benefit. Review receipts for accuracy and compliance to guidelines including timelines. Validate membership status. Use understanding of policy and process to make appropriate determination. Issue appropriate payments and/or deny non-qualified expenses. Communicate determinations, payment/denial status to members.
Provide input to management regarding system/process issues and opportunities for process improvement. May participate on projects and/or handle special assignments as assigned.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
None
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
High School Diploma or equivalent
OR
One year of experience in processing, customer service or business administration
A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
Experience:
Analyzing, researching, and resolving member issues
Identification, investigation, and resolution of problems
Organizing and prioritizing multiple tasks
Basic math skills
Working with PC software applications
Maintaining accurate files and records
Utilizing a personal computer
Writing correspondence and memos
Knowledge of:
Sales and Service Portal
Membership processing policy and procedures
Skills and Ability to:
Completion of ACG approved training for this position.
Follow and apply ACG Claim policies, procedures and guidelines.
Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns.
Process time sensitive data and information from multiple sources.
Preferred Qualifications
Associates Degree in Business Admin or related field, or the equivalent of related work experience
Membership sales experience
Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Important Note:
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Apply To This Job
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Reports to (job title):
Claim Supervisor or Manager as appropriate
Position Description
Primary Duties and Responsibilities (details of the basic job functions):
Handle membership claims submitted for reimbursement under the Car Travel benefit. Review receipts for accuracy and compliance to guidelines including timelines. Validate membership status. Use understanding of policy and process to make appropriate determination. Issue appropriate payments and/or deny non-qualified expenses. Communicate determinations, payment/denial status to members.
Provide input to management regarding system/process issues and opportunities for process improvement. May participate on projects and/or handle special assignments as assigned.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
None
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
High School Diploma or equivalent
OR
One year of experience in processing, customer service or business administration
A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
Experience:
Analyzing, researching, and resolving member issues
Identification, investigation, and resolution of problems
Organizing and prioritizing multiple tasks
Basic math skills
Working with PC software applications
Maintaining accurate files and records
Utilizing a personal computer
Writing correspondence and memos
Knowledge of:
Sales and Service Portal
Membership processing policy and procedures
Skills and Ability to:
Completion of ACG approved training for this position.
Follow and apply ACG Claim policies, procedures and guidelines.
Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns.
Process time sensitive data and information from multiple sources.
Preferred Qualifications
Associates Degree in Business Admin or related field, or the equivalent of related work experience
Membership sales experience
Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Important Note:
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Apply To This Job