Customer Service Representative - Cash Applications

Distinguished Programs is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents. The Customer Service Representative will be the first point of contact for accounting related questions, resolving inquiries and creating an exceptional customer experience in the insurance industry.ResponsibilitiesDrive an exceptional customer experience with every interaction via phone and emailProcess check deposits, incoming payments, refunds and commissionsApply technical knowledge to resolve customer inquiriesIdentify opportunities to improve the customer experienceAct as a "gatekeeper" and "gateway", providing a bridge for smooth communication from customers to our accounting and finance department as well as occasionally to various departments throughout the companyHandling customer and broker service inquiries through to resolutionAccounts receivable collections follow-upGeneral office and clerical workAd hoc projects when applicableSkillsMinimum of 1 year experience working in a general accounting or cash applications roleAssociate's degree in accounting or equivalent combination of education and experienceWorking knowledge of Microsoft Office Suite, Excel focused, and Salesforce a plusAdaptability/flexibility to use multiple computer operating systemsStrong verbal and written communication skills including phone skillsInterpersonal skills both in working in team environment and working with customersNatural curiosity and desire for problem identification and resolutionSense of urgency in issue resolution and attention to detailInsurance industry experience is extra bonus pointsBenefitsSummer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day).Great healthcare coverage including Medical, Vision, and Dental.401k with 4% company match. Immediately 100% vested.Life, disability and supplemental insurance.Growth and development opportunities.Wellness Benefits including an Employee Assistance Program, Telemedicine, and Peloton App Digital Membership for 1 year (or if you have Peloton equipment, receive a 4-month waiver.Work/Life Balance with generous time off policy including PTO and paid holidays, Summer Hours, Dependent Daycare flexible spending account, paid parental leave, a commuter account, and a sabbatical every 7 years.Company OverviewDistinguished Programs is an insurance company providing property insurance and liability products. It was founded in 1995, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://distinguished.com.



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