Customer Service Representative (Call Center)
Embark on a fulfilling journey with us as a Customer Service Representative in our cutting-edge call center! We're on the lookout for individuals who thrive in a fast-paced environment, are passionate about delivering exceptional customer service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional.
If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!
Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities:
Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers.
Handle an average of 80-100 inbound calls per day.
Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
Escalate complex scenarios to the 2nd tier level of support for resolution.
Qualifications:
6+ months of customer service experience.
6+ months of call center experience.
Financial services/banking experience - a plus, not required.
Strong communication and active listening skills.
Basic Microsoft Office and email correspondence experience.
Pay:
$18/hr
Ability to increase to $20/hr within 6 months.
Location:
In Office - Phoenix, AZ 85027.
North Phoenix.
Schedule:
Training schedule.
Mon - Fri, 8:30am - 5:00pm.
AFTER training: multiple shifts to pick from (early, mid, and late shifts).
#J-18808-Ljbffr
Apply Now
If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!
Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities:
Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers.
Handle an average of 80-100 inbound calls per day.
Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
Escalate complex scenarios to the 2nd tier level of support for resolution.
Qualifications:
6+ months of customer service experience.
6+ months of call center experience.
Financial services/banking experience - a plus, not required.
Strong communication and active listening skills.
Basic Microsoft Office and email correspondence experience.
Pay:
$18/hr
Ability to increase to $20/hr within 6 months.
Location:
In Office - Phoenix, AZ 85027.
North Phoenix.
Schedule:
Training schedule.
Mon - Fri, 8:30am - 5:00pm.
AFTER training: multiple shifts to pick from (early, mid, and late shifts).
#J-18808-Ljbffr
Apply Now