Customer Service Representative (Call Center)
Job Title: Customer Service Representative
Job Description...
Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various issues that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple internal
systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.
Experience and Skills
One year of call center experience required preferably in logistics, collections, escalations, or help desk support
Aptitude and ability to work in "the grey"
Calls are not scripted, and the individual must be able to solve problems quickly
Deep dive each issue, use critical thinking skills, de-escalation, and ultimately finding resolution
Ability to navigate multiple systems and tools while providing a solution
Adaptability as rules and processes can change often
Job Type
This is a Contract-to-Hire position.
Schedules and Work Setting
Training for the role will be Monday through Friday from 8:00 am to 5:00 pm
Post training hours will be 9:30 am to 6:00 pm
Shifts available are Tuesday to Saturday Or Sunday to Thursday OR Friday to Tuesday
This role will start as a hybrid position with three days a week in office, it WILL be moving to fully onsite in January of 2025. At that time, employees will be expected to transition to working in office full-time, 5 days a week.
#azjobs24
Apply Now
Job Description...
Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various issues that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple internal
systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.
Experience and Skills
One year of call center experience required preferably in logistics, collections, escalations, or help desk support
Aptitude and ability to work in "the grey"
Calls are not scripted, and the individual must be able to solve problems quickly
Deep dive each issue, use critical thinking skills, de-escalation, and ultimately finding resolution
Ability to navigate multiple systems and tools while providing a solution
Adaptability as rules and processes can change often
Job Type
This is a Contract-to-Hire position.
Schedules and Work Setting
Training for the role will be Monday through Friday from 8:00 am to 5:00 pm
Post training hours will be 9:30 am to 6:00 pm
Shifts available are Tuesday to Saturday Or Sunday to Thursday OR Friday to Tuesday
This role will start as a hybrid position with three days a week in office, it WILL be moving to fully onsite in January of 2025. At that time, employees will be expected to transition to working in office full-time, 5 days a week.
#azjobs24
Apply Now