Customer Service Representative - CA

Berkshire Hathaway GUARD Insurance Companies is a nationwide Property & Casualty insurer backed by Berkshire Hathaway, offering supportive leadership and collaborative teams. They are seeking a Customer Service Representative to be the first point of contact for insureds, agents, and partners, providing exceptional service and support.ResponsibilitiesBe the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone callsAnswer questions about our insurance products and services with clarity and professionalismTake ownership of each interaction, aiming for first‑contact resolution whenever possibleResolve inquiries or smoothly escalate complex issues to the right teamAccurately document customer interactions and maintain detailed recordsUse our systems, tools, and knowledge resources to deliver timely, accurate informationConsistently provide polite, courteous, and empathetic service—even in challenging situationsShare customer feedback to help us continuously improve our service experienceSkillsExcellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approachAbility to work in fast-paced environmentDemonstrate empathy and understanding towards customer concernsProficient use of a computer system and relevant softwareA commitment to delivering exceptional customer servicePrevious call center experience preferredBenefitsMedical, dental & vision starting day one401(k)Tuition reimbursementLongevity bonusesCompany OverviewBerkshire Hathaway GUARD Insurance Companies offers property, casualty and commercial insurance solutions. It was founded in 1983, and is headquartered in Wilkes Barre, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.guard.com.



Apply To This Job