Customer Service Representative (Birmingham, AL, US, 35242)

PRADCO Outdoor Brands (PRADCO) manufactures and markets major hunting and fishing brands and products. We are a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO Hunting owns the brands Moultrie, Summit, Knight & Hale, Code Blue, Texas Hunter Products and Whitetail Institute. PRADCO Fishing owns more than 20 brands including Bobby Garland, Booyah, Heddon, Lindy, Rebel, Thill, and YUM. For more information on PRADCO products, please visit our website at www.pradcooutdoorbrands.com . PRADCO team members participate in a selection of outstanding benefits, including: Profit Sharing Trust, Excellent Medical/Dental/Drug/Vision benefits, and many other benefits. Job Summary Customer and Office Support Representative-PRADCO Hunting The PRADCO Hunting Division is seeking an energetic, goal-oriented Customer and Office Support Rep with a passion for delivering customer support to our diverse community of avid subscribers and team members. This Rep will provide exceptional, proactive support through a primarily remote work environment. The Rep will communicate with customers via multiple channels, including phone, email, live chat, social media, and text, and also provide basic administrative assistance to others on the PRADCO Hunting Team. We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. The Customer and Office Support Representative will report to the Customer Service Supervisor. Job Responsibilities As an expert on PRADCO Hunting’s suite of products, serve as the main point of contact for customers via phone, email, live chat, social media, text, etc Maintain a quality rating by following procedure and acting in the customers’ best interest Record all interactions with customers in the provided CRM system Provide various administrative tasks for the PRADCO Hunting Team to include mail and package delivery and receipt. Meet evolving department goals and metrics Job Requirements High school diploma A minimum of 1-year experience providing support in customer service and office support. Preferred Skills Experience working with Zendesk or similar CRM system Appreciation for the outdoors Essential Job Function Ability to work in a remote setting with a reliable internet connection Great communication skills Strong time-management skills Goal-oriented mindset Outstanding organizational, interpersonal and communication (written and verbal) skills. Strong problem-solving skills May require sitting for long periods of time in an office environment. Coachable mindset. Ability to multitask We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.