Customer Service Representative (Bilingual Spanish Required)
We're Hiring! Join Our Mission to Empower Families!
Location: Telecommute (Designated Office: Palm Springs, FL)
Schedule: Full-Time, Monday–Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)
Pay: up to $18.62 per hour commensurate with experience
Are you passionate about helping others? Do you thrive in a fast-paced, service‑focused environment? We're looking for a compassionate and dedicated Customer Service Representative to join our team and be the friendly voice supporting families and providers in our community.
This role is ideal for someone who enjoys problem-solving, delivering exceptional customer care, and communicating with diverse populations. Bilingual proficiency in English and Spanish is required.
What You'll Do
As a Customer Service Representative, you will be the first point of contact for callers seeking support and resources. Your responsibilities will include:
Handling a high volume of inbound calls with professionalism and empathy
Scheduling appointments and responding to client and provider inquiries
Providing general information on available community resources
Accurately gathering details and entering information into various databases
Managing email communication and updating records
Assisting providers with questions or requests
What We're Looking For
Bilingual proficiency in English & Spanish– Required (read, write, speak).
High school diploma (Associate Degree preferred)
Minimum 6 months of call center or customer service experience, especially with high call volume
Strong verbal and written communication skills
Excellent data entry and typing skills (swift and accurate)
High reliability with consistent attendance and punctuality
Ability to handle confidential information with sensitivity
Compassionate, empathetic mindset with a customer-first approach
Strong customer service and communication skills
Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues
Why You'll Love Working Here
Opportunity to make a real impact in the lives of children and families.
Collaborative, mission-driven team environment
Competitive pay, benefits and opportunities for growth.
Schedule: Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.
Link to full job description: https://elcpalmbeach.box.com/s/4pmmc1van1iwouoq9tucwud1cq1n1w2n
No Recruiters Please
Location: Telecommute (Designated Office: Palm Springs, FL)
Schedule: Full-Time, Monday–Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)
Pay: up to $18.62 per hour commensurate with experience
Are you passionate about helping others? Do you thrive in a fast-paced, service‑focused environment? We're looking for a compassionate and dedicated Customer Service Representative to join our team and be the friendly voice supporting families and providers in our community.
This role is ideal for someone who enjoys problem-solving, delivering exceptional customer care, and communicating with diverse populations. Bilingual proficiency in English and Spanish is required.
What You'll Do
As a Customer Service Representative, you will be the first point of contact for callers seeking support and resources. Your responsibilities will include:
Handling a high volume of inbound calls with professionalism and empathy
Scheduling appointments and responding to client and provider inquiries
Providing general information on available community resources
Accurately gathering details and entering information into various databases
Managing email communication and updating records
Assisting providers with questions or requests
What We're Looking For
Bilingual proficiency in English & Spanish– Required (read, write, speak).
High school diploma (Associate Degree preferred)
Minimum 6 months of call center or customer service experience, especially with high call volume
Strong verbal and written communication skills
Excellent data entry and typing skills (swift and accurate)
High reliability with consistent attendance and punctuality
Ability to handle confidential information with sensitivity
Compassionate, empathetic mindset with a customer-first approach
Strong customer service and communication skills
Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues
Why You'll Love Working Here
Opportunity to make a real impact in the lives of children and families.
Collaborative, mission-driven team environment
Competitive pay, benefits and opportunities for growth.
Schedule: Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.
Link to full job description: https://elcpalmbeach.box.com/s/4pmmc1van1iwouoq9tucwud1cq1n1w2n
No Recruiters Please