Customer Service Representative (Bilingual)
BUSCAMOS: Un Representante de Servicio al cliente que ame aprender rápido
If you enjoy working with customers and providing excellent experiences
If you can speak, read and write in fluent Spanish and English ...
If you want to work as a part-time, remote contractor with a bad-ass American company
If you are able to stay calm and rational (even when faced with sticky situations)...
If you love to work through problems and provide solutions
You might be the person were looking for!
InstacClubHub está buscando a su próxima estrella de customer success. Serás responsable de ayudarnos a lanzar InstaClubHub Español en LATAM y conectactarás con nuestros clientes hispanohablantes.
You must:
Be a self-starter who can manage their own time and tasks
Be ruthlessly resourceful - you will need to solve a lot of problems
Get excited about making OTHER peoples experience successful
Have excellent written and verbal communication skills in both English and Spanish
Be personable and service-oriented
You will:
Handle all customer service tickets from our Spanish-speaking students inside Zendesk and What's App
Reply to tickets within 24 hours except on the weekends
Update customer accounts in various platforms
Solve problems and brainstorm solutions with the rest of the team (in both English and Spanish)
Work inside our payment processing system to help with refunds, subscription changes, etc
Maintain and update Customer Service SOPs for this brand
Work a maximum of 10 hours per week (to start)
Details
Independent Contractor
$12-$14/hour (to begin - were happy to expand if your skills bring ROI)
Works part-time, remotely, from anywhere in the world
Must be able to use this tech stack [Slack, Asana, Dropbox, Searchie (Membership.Io), ZenDesk, Chargebee, Keap, Loom, Google Suite]
About Us:
InstaClubHub was founded by Brock and Chalene Johnson in 2020. We are the premiere Instagram marketing resource and we help creators, entrepreneurs and small businesses grow and monetize their Instagram. We have helped over 45,000 students from over 30 countries and were JUST getting started! We are now focused on expanding our reach to Latin America and we have translated the entire Club into Spanish. We launch in October and cant wait to help more students.
InstaClubHub is one of the many brands housed inside Team Johnson, the parent company of Chalene and Bret Johnson. Team Johnson houses a portfolio of brands in health, lifestyle, and business growth categories. We value people over profits, hate corporate speak, and love laughing and collaborating with each other.
READY TO APPLY?
Envía un email a: [email protected] presentándote. No envíes una carta de presentación y una hoja de vida muy copy and paste. En cambio, responde a estos cuatro items en el idioma especificado.
What previous life experiences have equipped you with the skills you need to do this job? Specifically tell us how you know youll be successful at the required tasks of this contract. (PLEASE REPLY IN ENGLISH)
Customer service can be super rewarding and super challenging. How do you stay calm under pressure or when handling irrational customers? (PLEASE REPLY IN ENGLISH)
How do you currently spend your time? What other gigs do you have going and how will this job fit into your schedule? (PLEASE REPLY IN ENGLISH)
Please film a Loom recording that demonstrates your knowledge of one of the pieces of softwares in our tech stack. (PLEASE NARRATE IN SPANISH)
Job Types: Part-time, Contract
Pay: $12.00 - $14.00 per hour
Expected hours: No more than 10 per week
Application Question(s):
Please follow the instructions for application in the job posting. The answers to the four questions are to be emailed to [email protected] .
Work Location: Remote
Apply Now
If you enjoy working with customers and providing excellent experiences
If you can speak, read and write in fluent Spanish and English ...
If you want to work as a part-time, remote contractor with a bad-ass American company
If you are able to stay calm and rational (even when faced with sticky situations)...
If you love to work through problems and provide solutions
You might be the person were looking for!
InstacClubHub está buscando a su próxima estrella de customer success. Serás responsable de ayudarnos a lanzar InstaClubHub Español en LATAM y conectactarás con nuestros clientes hispanohablantes.
You must:
Be a self-starter who can manage their own time and tasks
Be ruthlessly resourceful - you will need to solve a lot of problems
Get excited about making OTHER peoples experience successful
Have excellent written and verbal communication skills in both English and Spanish
Be personable and service-oriented
You will:
Handle all customer service tickets from our Spanish-speaking students inside Zendesk and What's App
Reply to tickets within 24 hours except on the weekends
Update customer accounts in various platforms
Solve problems and brainstorm solutions with the rest of the team (in both English and Spanish)
Work inside our payment processing system to help with refunds, subscription changes, etc
Maintain and update Customer Service SOPs for this brand
Work a maximum of 10 hours per week (to start)
Details
Independent Contractor
$12-$14/hour (to begin - were happy to expand if your skills bring ROI)
Works part-time, remotely, from anywhere in the world
Must be able to use this tech stack [Slack, Asana, Dropbox, Searchie (Membership.Io), ZenDesk, Chargebee, Keap, Loom, Google Suite]
About Us:
InstaClubHub was founded by Brock and Chalene Johnson in 2020. We are the premiere Instagram marketing resource and we help creators, entrepreneurs and small businesses grow and monetize their Instagram. We have helped over 45,000 students from over 30 countries and were JUST getting started! We are now focused on expanding our reach to Latin America and we have translated the entire Club into Spanish. We launch in October and cant wait to help more students.
InstaClubHub is one of the many brands housed inside Team Johnson, the parent company of Chalene and Bret Johnson. Team Johnson houses a portfolio of brands in health, lifestyle, and business growth categories. We value people over profits, hate corporate speak, and love laughing and collaborating with each other.
READY TO APPLY?
Envía un email a: [email protected] presentándote. No envíes una carta de presentación y una hoja de vida muy copy and paste. En cambio, responde a estos cuatro items en el idioma especificado.
What previous life experiences have equipped you with the skills you need to do this job? Specifically tell us how you know youll be successful at the required tasks of this contract. (PLEASE REPLY IN ENGLISH)
Customer service can be super rewarding and super challenging. How do you stay calm under pressure or when handling irrational customers? (PLEASE REPLY IN ENGLISH)
How do you currently spend your time? What other gigs do you have going and how will this job fit into your schedule? (PLEASE REPLY IN ENGLISH)
Please film a Loom recording that demonstrates your knowledge of one of the pieces of softwares in our tech stack. (PLEASE NARRATE IN SPANISH)
Job Types: Part-time, Contract
Pay: $12.00 - $14.00 per hour
Expected hours: No more than 10 per week
Application Question(s):
Please follow the instructions for application in the job posting. The answers to the four questions are to be emailed to [email protected] .
Work Location: Remote
Apply Now