Customer Service Representative at CVS Health – Full Time Remote Jobs – Indeed Jobs US
September 13, 2025
CVS Health is looking for Full-Time Remote Customer Service Representatives to join our team in Charlotte, North Carolina. This is a remote work opportunity that allows you to support CVS Health members from the comfort of your own home while helping them navigate their healthcare services and prescription needs.
As a Customer Service Representative, you’ll be the voice of CVS Health, assisting members with their pharmacy benefits, resolving issues, and providing compassionate support to enhance their healthcare experience.
Key Responsibilities:
Respond to inbound calls from customers and assist with prescription and healthcare-related inquiries.
Use CVS Health systems to resolve customer issues promptly and accurately.
Educate customers on CVS Health services and programs.
Document all interactions in the system for follow-up and quality assurance.
Escalate issues to the appropriate department when necessary.
Requirements:
High school diploma or GED required.
Previous experience in customer service or call center is a plus.
Strong communication and problem-solving skills.
Ability to work independently in a remote environment.
Must reside in or around Charlotte, NC and be eligible to work in the U.S.
Perks and Benefits:
Full-time employment with competitive pay.
Health, dental, and vision benefits.
Paid training, paid time off, and paid holidays.
Opportunities for career advancement within CVS Health.
Flexible remote work environment.
How to Apply:Visit CVS Health’s career page, search for Customer Service Representative positions in Charlotte, NC, and submit your application. If your qualifications match, you will be invited to participate in a virtual interview.
CVS Health is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.
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