Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in McKinney, Texas. In this Contract to permanent position, you will be responsible for supporting customers through efficient communication, accurate order processing, and timely issue resolution. This role requires a proactive and organized individual who can coordinate across teams to ensure customer satisfaction.Responsibilities:• Handle customer inquiries regarding products, services, pricing, and order statuses with accuracy and professionalism.• Process customer orders efficiently and ensure all details are correctly entered into the system.• Investigate and resolve customer concerns, including order discrepancies, and prepare quality assurance reports as needed.• Collaborate with production teams to align schedules and ensure timely delivery of customer orders.• Facilitate clear and effective communication with internal teams and external customers.• Provide support for shipping and invoicing processes, ensuring accuracy and timeliness.• Assist in scheduling appointments and maintaining organized records.• Cross-train in related areas to provide backup support when necessary.• Perform additional tasks as assigned to contribute to team success.
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