Customer Service Representative

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.




Role Description


This role involves assisting customers and helping turn their days around as a remote Customer Service Representative.



Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.


Accurately enters claim data into production systems while on a live phone call.


Effectively and compassionately guides customers through the process of filing a glass claim.


Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.


Assists customers with scheduling repair, replacement, and/or recalibration services.


Utilizes systems and resources provided to enhance the overall customer experience.


Provides solutions to resolve customer complaints and concerns over the course of the call.


Other duties assigned by leadership.



Qualifications



Must be comfortable working in a highly structured performance-based environment.


Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.


The ability to establish rapport and credibility with customers, stores, and peers.


The ability to read and utilize provided scripting in a conversational and timely manner.


Demonstrates a high level of empathy and integrity.


Has an upbeat personality and can show an authentic willingness to assist customers.


Previous experience working in a contact center or other customer service role.


16+ years of age.


High School Diploma or equivalent, or actively enrolled.



Requirements



Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible).


High Speed Internet with the following requirements:


Download Speed = 25 Mbps or higher


Upload Speed = 10 Mbps or higher


Ping = 50 ms or lower


Jitter = 20 ms or lower




Ethernet cable and the ability to connect directly to your modem (cannot use Wi-Fi).


USB wired headset.


Webcam.


Dedicated workspace free from background noise and interruptions.



Benefits



Competitive weekly pay and bonus opportunities.


A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.


Up to $5,250 in tuition reimbursement per year.


Paid training and all the tools and resources you'll need to be successful.




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