Customer Service Representative

GoodLeap is a technology company focused on delivering innovative financing and software solutions for sustainable products. They are seeking a Customer Service Representative to assist customers over the phone, answer questions, resolve issues, and provide support efficiently. The role requires excellent communication skills and flexibility to work varying schedules, including Saturdays. Responsibilities Answering customer service phone calls Review documentation sent in via email or through Origin tool to make decisions on cases Willingness to do other tasks as they arise Skills Strong math and computer skills A positive attitude The ability to work effectively with clients at all stages of the process The ability to calmly and professionally handle dissatisfied clients and offering thoughtful solutions Excellent verbal communication skills Flexibility to work varying schedules, including Saturdays Spanish Benefits Dental insurance Health insurance On-the-job training Paid time off Vision insurance Company Overview GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. It was founded in 2015, and is headquartered in Roseville, CA, US, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship GoodLeap has a track record of offering H1B sponsorships, with 15 in 2025, 13 in 2024, 6 in 2023, 7 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.