Customer Service Representative
JOB SUMMARY
This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
ESSENTIAL RESPONSIBILITIES
Ā Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
Ā Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
Ā Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
Ā Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
Ā Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
Ā... Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
Ā Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
Ā Other duties as assigned or requested.
EDUCATION
Required
Ā High School Diploma/GED
Substitutions
Ā None
Preferred
Ā None
EXPERIENCE
Required
Ā 1-3 years experience in customer service or call center environment
Preferred
Ā None
SKILLS
Ā Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
Ā Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
Ā Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
Ā Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
Ā Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
Ā Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes
LANGUAGE REQUIREMENT (Other than English)?
None
Benefits:
Ā Flexibility
Ā Remote work environment
Ā Skill Development
Ā Diverse Opportunities
Apply Now
This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
ESSENTIAL RESPONSIBILITIES
Ā Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
Ā Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
Ā Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
Ā Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
Ā Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
Ā... Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
Ā Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
Ā Other duties as assigned or requested.
EDUCATION
Required
Ā High School Diploma/GED
Substitutions
Ā None
Preferred
Ā None
EXPERIENCE
Required
Ā 1-3 years experience in customer service or call center environment
Preferred
Ā None
SKILLS
Ā Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
Ā Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
Ā Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
Ā Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
Ā Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
Ā Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes
LANGUAGE REQUIREMENT (Other than English)?
None
Benefits:
Ā Flexibility
Ā Remote work environment
Ā Skill Development
Ā Diverse Opportunities
Apply Now