Customer Service Representative
Whats the Role?
As a Customer Care Representative, you'll deliver an exceptional experience to customers, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer... expectations by committing to and building strong relationships internally and externally.
A Day in the Life could include:
Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers
Handle escalated calls, resolving more complex customer issues in a one and done manner
Answer incoming phone calls from Policyholders, Agents and Third-parties. Processing and identifying the type of assistance the customer needs.
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow - up with the member
Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
Meet the performance goals established for the position in the areas of: first call resolution, call quality, efficiency, provider satisfaction, and attendance
What You'll Need to be a Top Candidate:
Strong team-oriented interpersonal skills.
Ability to contribute and collaborate as a team member while working proactively and independently
Excellent presentation, persuasion, written, and interpersonal skills.
Strong attention to detail, organizational skills, time management, and analytical skills
Enthusiasm for growth, learning and developing new opportunities with the company as it launches new products and services
Property and Casualty experience (Preferred)
Knowledge & Experience
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
At least one year of Contact Center customer service experience with familiarity with multiple channels of customer contact (Phone, email, and the like)
All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM EST (Eastern Standard Time zone) from Monday - Friday including the flexibility to work occasional overtime based on business need
Education & Certifications
Contact Center Operations: 1 years (Required)
High School Diploma / GED (Required)
440 or 220 License preferred (if do not have license need to be able to get it after starting)
Bi-Lingual is also a plus
Remote Work Requirements
Required to have a dedicated work area established that should be separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
This job is remote within Florida, with occasional travel to Tampa, FL headquarters*
Travel: Minimum, as required.
ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Work from home
Experience:
P&C Insurance: 1 year (Preferred)
Call center: 2 years (Preferred)
Location:
Florida (Required)
Work Location: Remote
Apply Now
As a Customer Care Representative, you'll deliver an exceptional experience to customers, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer... expectations by committing to and building strong relationships internally and externally.
A Day in the Life could include:
Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers
Handle escalated calls, resolving more complex customer issues in a one and done manner
Answer incoming phone calls from Policyholders, Agents and Third-parties. Processing and identifying the type of assistance the customer needs.
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow - up with the member
Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
Meet the performance goals established for the position in the areas of: first call resolution, call quality, efficiency, provider satisfaction, and attendance
What You'll Need to be a Top Candidate:
Strong team-oriented interpersonal skills.
Ability to contribute and collaborate as a team member while working proactively and independently
Excellent presentation, persuasion, written, and interpersonal skills.
Strong attention to detail, organizational skills, time management, and analytical skills
Enthusiasm for growth, learning and developing new opportunities with the company as it launches new products and services
Property and Casualty experience (Preferred)
Knowledge & Experience
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
At least one year of Contact Center customer service experience with familiarity with multiple channels of customer contact (Phone, email, and the like)
All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM EST (Eastern Standard Time zone) from Monday - Friday including the flexibility to work occasional overtime based on business need
Education & Certifications
Contact Center Operations: 1 years (Required)
High School Diploma / GED (Required)
440 or 220 License preferred (if do not have license need to be able to get it after starting)
Bi-Lingual is also a plus
Remote Work Requirements
Required to have a dedicated work area established that should be separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
This job is remote within Florida, with occasional travel to Tampa, FL headquarters*
Travel: Minimum, as required.
ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Work from home
Experience:
P&C Insurance: 1 year (Preferred)
Call center: 2 years (Preferred)
Location:
Florida (Required)
Work Location: Remote
Apply Now