Customer Service Representative
Position: Customer Service Representative I
Location: Norcross, GA
Reports To: Kaleen Faflik - CS Team Lead...
Job Type: Full-time
Essential/Primary Job Functions
Provide outstanding Customer Service to P1 Finance insureds, agents, brokers, carriers, and in- house team members.
Responsibilities
Answer incoming calls for the Customer Service Department
Respond to Customer Service email inquiries
Process electronic payments
Update insureds policy and account information
Research account activity
Provide account and policy information to insureds, agents, brokers, and carriers
Verify acknowledgments of Notice of Financed Premium
Participate in and contribute to developing and improving customer service functions
All other compliance-related assignments as may be required by our financial institution to comply with agency, internal and/or regulatory protocols
Other Skills and Abilities To perform the job successfully, an individual should have the following competencies:
Customer service oriented provide customers with the highest quality of customer service in a timely, efficient, and professional manner
Accurate, High-Quality and Quick Response Time achieve high standard of work processes and outcomes, complete tasks with an eye for details; monitor and check work for precision, clarity, and completeness; produce quality results
Continuous Learning responsible for personal development by acquiring and refining technical and professional skills related to position; proactively seek performance feedback and identify approaches to improve performance
Verbal Communication express ideas effectively and speak clearly while adjusting style and methods to meet the specific needs of the audience; listen attentively, gather data, and recognize meaning
Written Communication write clearly, using proper English/Spanish grammar, punctuation, and spelling; communicate information succinctly, factually and in an organized manner
Dependability work full-time, be dependable, punctual, and consistent without frequent unplanned absences; coordinate through team-lead coverage when absent; follow instructions and respond to managements directions
Prioritization/Time Management multi-task, prioritize importance of tasks and efficiently and accurately execute on a schedule; use resources effectively; set goals and timetables to achieve maximum productivity; track both completed and incomplete activities
Teamwork cooperate with others as part of a formal or informal team to accomplish departmental, divisional, and parent-company goals, respect fellow employees and collaborators; work harmoniously with a team; contribute to and accept consensus.
Requirements
High School Diploma
Minimum 2-years customer service experience with an emphasis in premium finance preferred
General knowledge of Outlook, MS Teams, Word, and Excel
Demonstrate an aptitude for learning and a clear ability to provide prompt high-level and responsive service
Displays a positive attitude, good communications skills, strong planning, execution, and work ethic required
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
401(k)
Schedule
8-hour shift
Monday through Friday, 8:30 am - 5:30 pm EST
This Job Is
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
Company's website
https://p1finance.com/
Benefit Conditions
Waiting period may apply
Work Remotely
Remote, Hybrid or in Office, your choice!
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Experience:
Customer Service: 2 years (Required)
Work Location: Remote
Apply Now
Location: Norcross, GA
Reports To: Kaleen Faflik - CS Team Lead...
Job Type: Full-time
Essential/Primary Job Functions
Provide outstanding Customer Service to P1 Finance insureds, agents, brokers, carriers, and in- house team members.
Responsibilities
Answer incoming calls for the Customer Service Department
Respond to Customer Service email inquiries
Process electronic payments
Update insureds policy and account information
Research account activity
Provide account and policy information to insureds, agents, brokers, and carriers
Verify acknowledgments of Notice of Financed Premium
Participate in and contribute to developing and improving customer service functions
All other compliance-related assignments as may be required by our financial institution to comply with agency, internal and/or regulatory protocols
Other Skills and Abilities To perform the job successfully, an individual should have the following competencies:
Customer service oriented provide customers with the highest quality of customer service in a timely, efficient, and professional manner
Accurate, High-Quality and Quick Response Time achieve high standard of work processes and outcomes, complete tasks with an eye for details; monitor and check work for precision, clarity, and completeness; produce quality results
Continuous Learning responsible for personal development by acquiring and refining technical and professional skills related to position; proactively seek performance feedback and identify approaches to improve performance
Verbal Communication express ideas effectively and speak clearly while adjusting style and methods to meet the specific needs of the audience; listen attentively, gather data, and recognize meaning
Written Communication write clearly, using proper English/Spanish grammar, punctuation, and spelling; communicate information succinctly, factually and in an organized manner
Dependability work full-time, be dependable, punctual, and consistent without frequent unplanned absences; coordinate through team-lead coverage when absent; follow instructions and respond to managements directions
Prioritization/Time Management multi-task, prioritize importance of tasks and efficiently and accurately execute on a schedule; use resources effectively; set goals and timetables to achieve maximum productivity; track both completed and incomplete activities
Teamwork cooperate with others as part of a formal or informal team to accomplish departmental, divisional, and parent-company goals, respect fellow employees and collaborators; work harmoniously with a team; contribute to and accept consensus.
Requirements
High School Diploma
Minimum 2-years customer service experience with an emphasis in premium finance preferred
General knowledge of Outlook, MS Teams, Word, and Excel
Demonstrate an aptitude for learning and a clear ability to provide prompt high-level and responsive service
Displays a positive attitude, good communications skills, strong planning, execution, and work ethic required
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
401(k)
Schedule
8-hour shift
Monday through Friday, 8:30 am - 5:30 pm EST
This Job Is
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
Company's website
https://p1finance.com/
Benefit Conditions
Waiting period may apply
Work Remotely
Remote, Hybrid or in Office, your choice!
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Experience:
Customer Service: 2 years (Required)
Work Location: Remote
Apply Now