Customer Service Representative
Position Description:
Customer Contact Services (CCS) is seeking highly motivated, energetic and customer service focused Customer Service Representatives to join our team...
CCS has been providing business solutions and employment opportunities for over 50 years! Our rapidly growing call center is expanding, and we are searching for team members to provide a positive customer experience by managing inbound and outbound programs while enhancing our high energy company atmosphere.
You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in addition to other various client requests. Job duties include answering incoming calls and making outbound calls for a large variety of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position.
As the voice of those companies, CCS Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is always "customers first" at CCS!
Two week mandatory remote training begins Monday, September 23rd and follows the schedule of Monday - Friday, 8:00am - 4:30pm CST
Attendance during training is mandatory.
Responsibilities:
Deliver exceptional customer service to all callers
Answer incoming calls in a timely manner
Identify callers needs for call resolution
Adhering to company scripts and procedures to ensure consistency
Provide customers with product and service information
Accurately process online reservations
Accurately document call information and interactions
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance standards
Ongoing training for all CCS client programs and accounts
Other duties as assigned
Qualifications:
High school diploma or equivalent
One year call center or customer service experience
Working knowledge of computer soft skills. Computer navigation & typing skills to manage multiple programs, platforms, and systems
Strong knowledge of customer care processes and techniques
Ability to identify, understand, and protect confidential information
Strong verbal, written and documentation skills
Ability to cross train and multitask in multiple programs
Dependable
Fluent in English
Benefits:
Work from home
Medical insurance
Dental, and Vision insurance
401k
Advancement opportunities
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Work equipment provided
Advancement opportunities
Ideal Availability:
Monday - Friday - 6:00 AM - 9:00 PM CST
Saturday - 8:00 AM - 10:00 PM CST
Sunday - 8:00 AM - 6:00 PM CST
A minimum of 8 hours of weekend availability required
Apply Now
Customer Contact Services (CCS) is seeking highly motivated, energetic and customer service focused Customer Service Representatives to join our team...
CCS has been providing business solutions and employment opportunities for over 50 years! Our rapidly growing call center is expanding, and we are searching for team members to provide a positive customer experience by managing inbound and outbound programs while enhancing our high energy company atmosphere.
You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in addition to other various client requests. Job duties include answering incoming calls and making outbound calls for a large variety of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position.
As the voice of those companies, CCS Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is always "customers first" at CCS!
Two week mandatory remote training begins Monday, September 23rd and follows the schedule of Monday - Friday, 8:00am - 4:30pm CST
Attendance during training is mandatory.
Responsibilities:
Deliver exceptional customer service to all callers
Answer incoming calls in a timely manner
Identify callers needs for call resolution
Adhering to company scripts and procedures to ensure consistency
Provide customers with product and service information
Accurately process online reservations
Accurately document call information and interactions
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance standards
Ongoing training for all CCS client programs and accounts
Other duties as assigned
Qualifications:
High school diploma or equivalent
One year call center or customer service experience
Working knowledge of computer soft skills. Computer navigation & typing skills to manage multiple programs, platforms, and systems
Strong knowledge of customer care processes and techniques
Ability to identify, understand, and protect confidential information
Strong verbal, written and documentation skills
Ability to cross train and multitask in multiple programs
Dependable
Fluent in English
Benefits:
Work from home
Medical insurance
Dental, and Vision insurance
401k
Advancement opportunities
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Work equipment provided
Advancement opportunities
Ideal Availability:
Monday - Friday - 6:00 AM - 9:00 PM CST
Saturday - 8:00 AM - 10:00 PM CST
Sunday - 8:00 AM - 6:00 PM CST
A minimum of 8 hours of weekend availability required
Apply Now