Customer Service Representative
At Valor Global, its our people who define us and make us who we are. Through our people, we deliver extraordinary customer experience for companies across the globe. We are relentlessly committed to the success and growth of our people. We carry out this commitment through a set of programs focused on helping you achieve your dreams. Our philosophy is that everyone deserves a path to their... highest potential, while assisting others in realizing their dreams that will ultimately improve life for everyone. As a result, much of our team chooses to stay and grow their career as part of the Valor family.
About The Role:
The Customer Service Representative will work in the following programs: survey work, inquiries, database entry, and market research. The Customer Service Representative supports the Companys processes through professional communications, both to and from customers, on behalf of the company's clients. As a result of customer contact, he/she updates the Company database with all appropriate information. The Customer Service supports all quality assurance efforts and Program criteria, while dialing out, taking inbound calls, and email.
This position is FULL-TIME (no part-time available) and will work Mon-Fri for 8 hour shifts.
Responsibilities:
Perform/handle inbound and outbound customer communications via phone and email
Interact with customers via various methods of communication
Follow detailed instructions as outlined in Company documents
Update Program Database accurately
Appropriately handle challenging and unique customer situations in accordance with company's standards
Identify and escalate data or program specific issues to appropriate level of management
Meet or exceed Company's key performance standards and quality objectives
Work as an integral part of the operations team; contributing to the departments ability to consistently meet and exceed Contact Center performance goals
May be responsible for multiple programs and working cross-functionally through program
Requirements:
Attention to detail and accuracy
Multi-tasking skills including the ability to toggle between multiple computer windows
Strong written, verbal and interpersonal communication skills
Meet certification requirements
Ability to maintain confidentiality
Familiarity with or an ability to understand and utilize a database and Microsoft Office programs
Working knowledge of computers and user-level troubleshooting capabilities
Must be able to pass a background check
High speed internet test will be required during the onboarding process to ensure you are set up for success
TECH REQUIREMENTS:
Must have a DSL or Cable internet connection already at your home with ethernet cable connection. Minimum internet speed 20 MBPS. No cell phone hotspots or Wi-Fi.
No chrome books, MAC books, or tablets of any kind.
Windows 10 Operating System
8 GB Ram
100 GB Hard drive
USB port on your computer for Headset
USB headset
THIS POSITION IS REMOTE BUT YOU MUST BE LOCATED IN Arizona, Texas, Idaho, Miss, NC, Alabama or Tenn.
Hiring is contingent upon the successful completion of our background process.
Valor Global will consider employment-qualified applicants with criminal histories in a manner consistent with local and federal requirements.
Valor strictly adheres to ethical standards for selling by telephone.
Equal Opportunity Employer M/F/D/V. Drug-free workplace
EDUCATION AND EXPERIENCE
High school diploma or equivalent
Proficient in computer applications
Minimum 1 year customer service experience
Data entry and typing skills
Knowledge of customer service principles and practices
KEY COMPETENCIES
Excellent verbal and written communication skills
Listening skills
Problem analysis and problem-solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Experience level:
1 year
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
Call center
Office
Remote
Work Location: Remote
Apply Now
About The Role:
The Customer Service Representative will work in the following programs: survey work, inquiries, database entry, and market research. The Customer Service Representative supports the Companys processes through professional communications, both to and from customers, on behalf of the company's clients. As a result of customer contact, he/she updates the Company database with all appropriate information. The Customer Service supports all quality assurance efforts and Program criteria, while dialing out, taking inbound calls, and email.
This position is FULL-TIME (no part-time available) and will work Mon-Fri for 8 hour shifts.
Responsibilities:
Perform/handle inbound and outbound customer communications via phone and email
Interact with customers via various methods of communication
Follow detailed instructions as outlined in Company documents
Update Program Database accurately
Appropriately handle challenging and unique customer situations in accordance with company's standards
Identify and escalate data or program specific issues to appropriate level of management
Meet or exceed Company's key performance standards and quality objectives
Work as an integral part of the operations team; contributing to the departments ability to consistently meet and exceed Contact Center performance goals
May be responsible for multiple programs and working cross-functionally through program
Requirements:
Attention to detail and accuracy
Multi-tasking skills including the ability to toggle between multiple computer windows
Strong written, verbal and interpersonal communication skills
Meet certification requirements
Ability to maintain confidentiality
Familiarity with or an ability to understand and utilize a database and Microsoft Office programs
Working knowledge of computers and user-level troubleshooting capabilities
Must be able to pass a background check
High speed internet test will be required during the onboarding process to ensure you are set up for success
TECH REQUIREMENTS:
Must have a DSL or Cable internet connection already at your home with ethernet cable connection. Minimum internet speed 20 MBPS. No cell phone hotspots or Wi-Fi.
No chrome books, MAC books, or tablets of any kind.
Windows 10 Operating System
8 GB Ram
100 GB Hard drive
USB port on your computer for Headset
USB headset
THIS POSITION IS REMOTE BUT YOU MUST BE LOCATED IN Arizona, Texas, Idaho, Miss, NC, Alabama or Tenn.
Hiring is contingent upon the successful completion of our background process.
Valor Global will consider employment-qualified applicants with criminal histories in a manner consistent with local and federal requirements.
Valor strictly adheres to ethical standards for selling by telephone.
Equal Opportunity Employer M/F/D/V. Drug-free workplace
EDUCATION AND EXPERIENCE
High school diploma or equivalent
Proficient in computer applications
Minimum 1 year customer service experience
Data entry and typing skills
Knowledge of customer service principles and practices
KEY COMPETENCIES
Excellent verbal and written communication skills
Listening skills
Problem analysis and problem-solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Experience level:
1 year
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
Call center
Office
Remote
Work Location: Remote
Apply Now