Customer Service Representative
Date: Mar 29, 2024
Location:
Remote, Remote, US
Requisition ID: 8196
Description:
Healthcare Inbound Call Center Representatives REMOTE WORK FROM HOME
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
As healthcare professionals, we guide our clients through their healthcare environment ensuring they have access to the best resources... available to them.
Job Overview:
Pay is $14.00 an hour plus Incentives
New Hires Shift Adherence & Perfect Attendance:
78+ hours of training Schedule Adherence: $1.00 per regular hour for hours worked
Must attend all days of training within the pay period to receive a perfect attendance incentive: $25 if the agent has 0.00pt
Must be able to work an 8 hour shift between these times; 8am-6pm EST .
Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrollment, benefits, suggestions and complaints.
Key Roles and Responsibilities:
Call Center environment
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Maintain awareness of the way performance and actions affect members.
Web camera visibility
Schedule Flexibility
Key Performance Indicators:
Inquiry Accuracy and Completeness
Productivity
Call Resolution
Overall Satisfaction
Call Handle Time
Reporting Structure:
Reporting to a Supervisor and Manager
Qualifications - External
Qualification & Experience:
Call Center experience
Health insurance experience preferred
High School diploma or equivalent is required
Must have a private workstation to perform your work
Must have Internet to include a router with Ethernet jack for connectivity to PC
Internet Speed Requirement is 25 Download & 15 Upload
No Use of Satellite, T-Mobile, Fixed Wireless, Cellular or Starlink
Ability to navigate multiple computer screens
Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
Must be reliable and punctual
Work effectively in a team environment
Work independently without constant supervision
Positive professional attitude
Detail-oriented
Computer literate
Strong reading comprehension and writing skills
Problem-solving skills.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law
Apply Now
Location:
Remote, Remote, US
Requisition ID: 8196
Description:
Healthcare Inbound Call Center Representatives REMOTE WORK FROM HOME
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
As healthcare professionals, we guide our clients through their healthcare environment ensuring they have access to the best resources... available to them.
Job Overview:
Pay is $14.00 an hour plus Incentives
New Hires Shift Adherence & Perfect Attendance:
78+ hours of training Schedule Adherence: $1.00 per regular hour for hours worked
Must attend all days of training within the pay period to receive a perfect attendance incentive: $25 if the agent has 0.00pt
Must be able to work an 8 hour shift between these times; 8am-6pm EST .
Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrollment, benefits, suggestions and complaints.
Key Roles and Responsibilities:
Call Center environment
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Maintain awareness of the way performance and actions affect members.
Web camera visibility
Schedule Flexibility
Key Performance Indicators:
Inquiry Accuracy and Completeness
Productivity
Call Resolution
Overall Satisfaction
Call Handle Time
Reporting Structure:
Reporting to a Supervisor and Manager
Qualifications - External
Qualification & Experience:
Call Center experience
Health insurance experience preferred
High School diploma or equivalent is required
Must have a private workstation to perform your work
Must have Internet to include a router with Ethernet jack for connectivity to PC
Internet Speed Requirement is 25 Download & 15 Upload
No Use of Satellite, T-Mobile, Fixed Wireless, Cellular or Starlink
Ability to navigate multiple computer screens
Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
Must be reliable and punctual
Work effectively in a team environment
Work independently without constant supervision
Positive professional attitude
Detail-oriented
Computer literate
Strong reading comprehension and writing skills
Problem-solving skills.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law
Apply Now