Customer Service Representative
Description:
Who we Are...
Catalis is North Americas leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.
Summary: A Call Center Representative is responsible for answering citizen calls, listening to their concerns and assisting with processing their payment. They handle inbound customer service calls with an occasional outbound call for information gathering.
This is a fully remote position.
What you Will Do:
Responsible for all customer inquiries and processing credit card/ACH payments
Provide excellent customer service
Follow up to customer inquiries
Work with confidential information
Work to resolve issues on first call
Data entry from customers
Appropriately and effectively communicate
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Participate in additional training courses when needed
Perform other related duties as needed
Requirements:
What you Will Need to Succeed:
Strong communication skills
Call Center or Customer Service experience
Typing (35wpm or more preferred)
Basic desktop computer skills (Windows)
Problem Solving skills
Flexible Availability
Customer Focus
Adaptability
Good Organization
Active Listening
Multitasking
Must be able to pass a background check
EEO Statement
We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law
Apply Now
Who we Are...
Catalis is North Americas leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.
Summary: A Call Center Representative is responsible for answering citizen calls, listening to their concerns and assisting with processing their payment. They handle inbound customer service calls with an occasional outbound call for information gathering.
This is a fully remote position.
What you Will Do:
Responsible for all customer inquiries and processing credit card/ACH payments
Provide excellent customer service
Follow up to customer inquiries
Work with confidential information
Work to resolve issues on first call
Data entry from customers
Appropriately and effectively communicate
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Participate in additional training courses when needed
Perform other related duties as needed
Requirements:
What you Will Need to Succeed:
Strong communication skills
Call Center or Customer Service experience
Typing (35wpm or more preferred)
Basic desktop computer skills (Windows)
Problem Solving skills
Flexible Availability
Customer Focus
Adaptability
Good Organization
Active Listening
Multitasking
Must be able to pass a background check
EEO Statement
We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law
Apply Now