Customer Service Representative

GEICO is a leading insurance company known for its commitment to customer service and innovation. As a Service Representative, you will provide reassurance and solutions to customers, addressing their inquiries and enhancing their satisfaction through effective communication and problem resolution. Responsibilities Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling Make a real difference by resolving issues and enhancing customer satisfaction After completing a comprehensive 5-month in-office training and orientation, transition to a hybrid work model with the best of both worlds—spend 80% of your time in the office and 20% working remotely Access GEICO’s industry-leading training programs and development opportunities: Licensing and continuing education at no cost to you Leadership development programs and hundreds of eLearning courses to enhance your skills Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career Skills High School Diploma required Up to 3 years of prior relevant customer facing and/or service experience High School Diploma (or equivalent) and minimum 2 years of customer facing work experience Associates Degree and minimum 1 year of customer facing work experience Bachelor's Degree and minimum 3 months of customer-facing experience A passion for providing outstanding customer service Strong interpersonal, communication, and problem-solving skills Adaptability and attention to detail in a dynamic environment Ability to prioritize and multi-task, while navigating through multiple business applications Computer proficiency, including familiarity with Microsoft Office Suite Flexibility to work evenings, weekends, and holidays as needed Active 20-44 Personal Lines license or 2-20 Property & Casualty license College Degree (2-4 year) Benefits Comprehensive healthcare and well-being support available on Day 1. 401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately. Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career. Evening Shift Differentials: Earn a +10% pay differential for eligible shifts. Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. Company Overview GEICO, Government Employees Insurance Company, has been providing affordable auto insurance since 1936. It is a sub-organization of Berkshire Hathaway. It was founded in 1936, and is headquartered in Chase, Maryland, USA, with a workforce of 10001+ employees. Its website is