Customer Service Representative

SE Health is currently hiring a Full time Customer Service RepresentativePOSITION SUMMARY:Full time days shift 8:30am -4:30pmWorking virtual until further notice and eventually out of our Service Delivery Centre in Whitby this position will be responsible for the efficient and effective coordination of client care.Why join SE Health? Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks. Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first. Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada. Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization. RESPONSIBILITIES:Provide schedule planning support to health care teamAppropriately schedule staff to ensure continuity of care in the provision of service deliveryUpdate and maintain an electronic client databaseFile and maintain client recordsPerform data entry of all relevant client, employee and billing informationRespond to all caller inquiries with efficiency and appropriate urgencyProvide support to billing activitiesGenerate and distribute various scheduling and billing reportsInvestigate and follow up in errors/discrepancies in services ordered or provided.Other office administrative duties as assignedREQUIREMENTS:Must have a quiet confidential space to work fromMust have access to the internet and a computerIntermediate data entry/keyboarding skillsExperience using a PC databaseIntermediate reading comprehension and excellent verbal communication skillsDemonstrated customer service skills and problem solvingAdaptability and the ability to deal with tight deadlinesAn ability to work independentlyAn ability to prioritize, multi-task and deal with competing prioritiesGood personal organizational skillsCourses in medical administration or health care training are preferredExperience working for a community health provider is preferredRelated work experience and a familiarity with community health care services is preferredBasic computer skills in MS Word and MS Excel are preferredAbout SE Health SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together. COVID-19: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose). Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected] use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement . The hiring pay rate is $20.00 per hour.

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