Customer Service Representative

All Surfaces is one of the nation’s leading distributors for flooring and sundries, and they are seeking a Customer Service Representative. The role involves processing customer orders and providing excellent customer service, while also coordinating deliveries and addressing customer inquiries. Responsibilities Answer incoming calls and emails to follow up on customer questions and concerns Coordinate special deliveries, orders, and requests Edits orders received for price and nomenclature Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer Writes or types order forms, or enters data into the computer, to determine the total cost for the customer Provides timely and accurate information to incoming customer order status and product knowledge requests Processes customer orders/changes/returns according to established department policies and procedures Works closely with the warehouse for any order discrepancies and inventory issues Partners with the sales team to meet and exceed customer service expectations Carry out other duties and responsibilities as may be assigned or required Skills High School Diploma or equivalent degree 0-2 years of experience in a customer service environment Familiarity with Microsoft Office Suite Proficient with the English language Strong phone contact handling skills and active listening skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Able to work in a general office environment, Monday-Friday Be able to pass a background check and drug test for pre-employment screening Legally permitted to work in the United States Experience working with an ERP system is not required but is a plus Company Overview All Tile began as an inner-city flooring distributor in 1947 and concentrates on flooring, countertop materials, melamine, and specialty particle boards. It was founded in 1947, and is headquartered in Wood Dale, Illinois, USA, with a workforce of 51-200 employees. Its website is