Customer Service Representative

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. They are seeking a Customer Service Representative who will provide premier customer care, manage accounts, and resolve issues to ensure a high-quality customer experience. The role involves collaboration with sales and operations teams and supporting process improvements to enhance customer satisfaction. Responsibilities Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience Ensure leadership and sales team members are informed of pertinent activities related to each customer account Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows Skills High School Diploma or equivalent required 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM Bachelor's degree is a plus Benefits Medical, dental, vision benefits starting day 1 401k PTO Paid holidays FSA Life insurance LTD STD EAP Discount programs Tuition reimbursement Training Professional development Company Overview Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions. It was founded in 2018, and is headquartered in Cary, North Carolina, USA, with a workforce of 10001+ employees. Its website is